: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.As a Bilingual Customer Experience Specialist, you will deliver an unmatchedexperience to customers taking their first step toward financial fitness by resolving past-due accounts. In this role, you will engage with customers via digital channels (email, SMS, live chat) and, when needed, provide verbal communication in Spanish and English to address inquiries, negotiatepayment solutions, and achieve optimal outcomes. You will balance the need to maximise collections performance with delivering exceptional customerexperiences, adhering to regulatory requirements, and following internal processes. Success in this role requires a blend of empathy, bilingual communication skills, compliance, and performance-drivencollections strategies.If you thrive in a fast-paced environment, see challenges as opportunities to innovate, and are motivated by helping change the world of debt recovery for good, this is the perfect fit for you.