Business processes are evolving to cater to today's technology-permeated environment, and modern customers who possess digitally wired behaviours. Unfortunately, old-fashioned and ineffective debt collection practices are often culprits of massive monetary losses among businesses.
As we work on disrupting the debt collection industry, we are increasingly aware of the gaping differences between traditional collections and modern collections in terms of process and result. The infographic below highlights some of our findings – how would you describe your collections process? Share your thoughts with us!