The spindown

Sharing everything we know about making debt recovery better. Access real insights we use, interviews with industry shapers & leaders, and learn how intelligent collections can work for you.
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5 min read
Best practices for chatbots in consumer finance

The Consumer Financial Protection Bureau has outlined their key concerns around using chatbots. Find out how to implement these new tools safely and efficiently with this guide from Tim Collins, Chief Compliance Officer.

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Written by Tim Collins

Last updated 15 February, 2024

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5 ways our product is the perfect match for BNPL customers With demand for BNPL services projected to surge, what do BNPL customers entering collections need to get back on track? Last updated January 9, 2024
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Using machine learning to meet customers exactly where they are, in real time Our latest machine learning model that creates a responsive, intuitive collections journey for every customer. Last updated November 23, 2023
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8 ways compliance is built-in to Collect Navigating the compliance landscape in debt collection can be complex, but with Collect, it doesn't have to be! Last updated October 26, 2023
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How we use large language models (LLM) to personalise customer communications Personalised customer experiences set intelligent debt collection apart from the rest of the industry. To take personalisation even further, we’ve developed an AI copywriter within our product which uses large language models (LLM). Last updated February 13, 2024
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Launching Spanish language capability in Collect Now, Collect’s new end-to-end Spanish experience can support more of your customers in the United States, in their preferred language. Last updated September 11, 2023
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How machine learning personalisation increases payments by 7% Introducing Collect's latest machine learning model, the message recommender Last updated August 17, 2023
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Using voice AI to help customers maintain their payment plans See how Collect uses voice AI to help customers maintain payment plans Last updated February 13, 2024
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How we use machine learning to create 20% higher email payment conversion rates Read about our latest machine learning model, the email scheduler and how it makes sure emails land at the perfect time Last updated February 12, 2024
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We asked real people in debt what they wanted from a debt collector Read what real customers want from debt collectors and how we’re taking it forward Last updated July 17, 2023
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Access visibility into your customers accounts’ performance with our new Portal feature Read about our latest client feature and how it enables real-time access into how accounts are performing, and more Last updated August 3, 2023
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View InDebted’s commitment to security with our Vanta trust report Access InDebted’s Vanta trust report to see how we keep your business and customers safe Last updated July 17, 2023