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Operations (3)

InDebted is seeking a dynamic Operations Manager to lead our customer experience teams. You will play a pivotal role in overseeing team leaders and managing various regions/clients. Your goal is to drive the achievement of key SLAs, productivity, and quality targets.If you thrive in a fast paced environment, see challenges as opportunities to innovate, are motivated by the chance to build something great and help change the world of debt recovery for good, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.
Employed Via Emapta Contract / Remote
  Consults with hiring managers to understand roles to be filled and profiles of ideal candidates. Reviews and assesses applicants education, experience, training, and other qualifications. Verifies employment eligibility, gathers necessary paperwork, and performs interviews, reference and background checks. Schedules Hiring Manager interviews and coordinates interviewers or panels. Tests and scores applicants and gathers feedback from other interviewers. Informs candidates of job duties, responsibilities, work schedules, compensation and benefits packages, and career advancement opportunities. Prepares and extends job offers. Notifies applicants of rejection.
Employed Via Emapta Contract / Remote
About UsCommitted to making a difference, InDebted was founded to change the world of consumer debt recovery for good. We're disrupting a broken industry and creating a better way for businesses to recover debt - where the customer comes first.We’re a global, digital first and customer-obsessed team of over 270 people, living and working across 11 different countries.And we’ve also recently been named the AFR BOSS Best Place to Work! By focusing on the happiness and wellbeing of our people, we’ve created a truly flexible, purpose driven and engaging workplace. We’re all here with one shared vision - to remove barriers to financial freedom for all people.About the RoleOur Customer function is inherently customer obsessed and is accountable for providing a remarkable customer experience that is critical to the growth of the business. As part of this team, Training and Quality ensure that all new hires have the knowledge and process management skills they need to deliver to our value of being inherently customer obsessed, by delivering end to end training from onboarding, cross-skilling and capability development.
Employed Via Emapta Contract / Remote

Research & Development (2)

We are seeking a highly skilled and experienced Senior Jira/JSM Administrator to join our dynamic team. The successful candidate will play a pivotal role in the efficient functioning and optimization of our Jira and Jira Service Management (JSM) instances. As a key member of our IT team, the Senior Jira/JSM Administrator will be responsible for overseeing the administration, configuration, customization, and ongoing support of all of our Jira environments.We are looking for someone that is naturally curious, a strong problem solver and doesn't shy away from taking on new challenges, and thrives on change with minimum guidance and management.In this role, you will be providing both local and international support to internal staff at all levels in a fast-paced, fast-changing global environment. 
Employed Via Emapta Contract / Remote
  Our engineering principles are primarily based on collaboration with Pair Programming, small feedback loops with Test Driven Development, Trunk Based Development and Continuous Deployment, backed by a foundational layer of Infrastructure as Code, Observability, a Zero Bug Policy and accountability with Collective Ownership.How we work: We have a lightweight process. We do pair programming and we have a strong focus on knowledge sharing. Our teams are self-organised and cross functional.
Independent Contractor / Remote

Governance, Risk & Compliance (2)

  The Head of Compliance, USA at InDebted provides overall ownership of Risk & Compliance for North America to support the execution of InDebted’s vision.
Full-time / Remote
About UsCommitted to making a difference, InDebted was founded to change the world of consumer debt recovery for good. We're disrupting a broken industry and creating a better way for businesses to recover debt - where the customer comes first.We’re a global, digital first and customer-obsessed team of over 213 people, living and working across 5 key countries.And we’ve also recently been named the AFR BOSS Best Place to Work! By focusing on the happiness and wellbeing of our people, we’ve created a truly flexible, purpose driven and engaging workplace. We’re all here with one shared vision - to remove barriers to financial freedom for all people.About the Role:We are seeking a diligent and experienced Quality Analyst to join our Team . This role focuses on evaluating digital and voice interactions to ensure compliance with consumer protection laws and meet client requirements. The Quality Analyst will play a vital role in maintaining ethical practices and high-quality service delivery.
Employed Via Emapta Contract / Remote