Greater recoveries, happier customers, less hassle for everyone
We’re a different kind of debt collection solution. Our intelligent digital platform focuses on customer experience to deliver increased recoveries and preserve your valuable customer relationships.
Superior recoveries
Get more successful recoveries and reduced churn with our digital-first, customer-focused approach to collections, 24/7 customer service, and compliance expertise.
Tailored offerings
Give your customers the choice to tailor their experience, communicate in the channel they prefer, and choose a payment plan that’s right for them.
Customer experience
Ensure your customers receive personalized attention with our compassionate messaging and a 24/7 customer service team that’s compensated based on outcomes, not dollars collected.
True partnership
Stop juggling multiple agencies across multiple regions. Our data-driven platform brings you the same high level of debt collection support and service in every region.
40%
Greater collection performance*
4,700+
Data-informed collection strategies
4.9⋆
With 1,600+ Google reviews
How it works
Getting started
Getting started with InDebted is easy. Opt for self-serve implementation, or work with our integration team. Once you refer accounts, we’ll automatically start communicating with your customers.
Outreach
Our platform analyzes how your customers respond, then selects from over 4,700 discrete collection strategies. And it gets smarter with every transaction.
Messaging that works
Nobody likes to be in debt, and we get it. That’s why our messaging is tailored to be understanding and empathetic. We’ll never blame, shame, or hassle your customers.
Convenient payment options
Once contact is made, customers can choose how they want to pay – pay in full, pay in installments, even wait until their next paycheck. We also support discounted settlement offers.
Standing by 24/7
93% of our customers resolve their debt right through our platform, but when they need to talk, we’re here 24/7, with a customer service team that’s compensated based on customer outcomes, not dollars recovered.
Daily payouts and reporting
As we collect payments, we send along daily payouts and reports, so you can reactivate customer accounts right away and avoid potential end of month delays.
Operating expenses, recovery rates, and optimizing your collections strategy
A few of the companies we work with
Our intelligent debt recovery solution scales to organizations of any size, from global enterprises to startups.
What our clients are saying about InDebted
As a global debt collection agency, partnering with InDebted has saved us the time, cost and inefficiencies of needing a new supplier in every region. InDebted is a key part of us delivering our customers a better way to shop, globally.
Jan Hansson
Vice President - Collections, Klarna
Our customers are central to everything that we do and this includes those who have missed a payment. InDebted's partnership has given us the confidence to outsource our collection needs, know that our customers will have a positive experience.
Tracy Glen
Head of Customer Assist and Fraud Operations, Latitude Financial Services
Indebted is an excellent company to partner with and offers a wide range of capabilities to its partners and customers. I love that they are data and insight-driven and pre-dominantly digital
SMB Financial Services Org
© 2023 InDebted Platform Co UK Limited