Industries - Utilities
If your customers are disconnected before they have a chance to sort out their overdue accounts, this doesn’t benefit you or them. Our digital-first debt collection platform connects with your customers early, delivering a better outcome for everyone.
Our digital-first debt collection platform connects with your customers early, delivering a better outcome for everyone.
Keeping track of thousands of customer accounts is not easy – especially when small balances are involved. Our collections platform flexibly scales to easily manage high volumes of low balances, which helps keep your customers connected.
We connect with your customers before they are disconnected using personalized messages, delivered via the channel they want – reducing churn and protecting your brand.
Our personalized digital offering means we can engage with your customers across every channel. So even if your customer’s phone is disconnected, we can still connect with them to help resolve their account – using the channel of their choice.
“Our customers are central to everything that we do and this includes those that have missed a payment. InDebted's partnership has given us the confidence to outsource our collections needs, knowing that our customers will have a positive experience.”
Head of Customer Assist & Fraud Operations
Latitude Financial Services