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Industries - Utilities

Keeping Utilities and Telcos’ customers connected

If your customers are disconnected before they have a chance to sort out their overdue accounts, this doesn’t benefit you or them. Our digital-first debt collection platform connects with your customers early, delivering a better outcome for everyone.

Why InDebted

We help Utilities thrive in recovery

Our digital-first debt collection platform connects with your customers early, delivering a better outcome for everyone.

Manage high volumes of even your smallest collections

Keeping track of thousands of customer accounts is not easy – especially when small balances are involved. Our collections platform flexibly scales to easily manage high volumes of low balances, which helps keep your customers connected.

Contacting customers early reduces disconnections

We connect with your customers before they are disconnected using personalized messages, delivered via the channel they want – reducing churn and protecting your brand.

Omni-channel approach gives your customers more ways to connect

Our personalized digital offering means we can engage with your customers across every channel. So even if your customer’s phone is disconnected, we can still connect with them to help resolve their account – using the channel of their choice.

Client Testimonial

Our customers are central to everything that we do and this includes those that have missed a payment. InDebted's partnership has given us the confidence to outsource our collections needs, knowing that our customers will have a positive experience.

Tracy Glen

Head of Customer Assist & Fraud Operations

Latitude Financial Services

latitude logo

Resources & Insights

Removing Barriers to Financial Freedom with 24/7 Customer Service Cover Image
Blog Post

Removing Barriers to Financial Freedom with 24/7 Customer Service

I believe that operating on a 24/7 basis for our customers will empower them more than ever to drive the agenda, engage with us as they choose, and restore their financial freedom.
How a tech-enabled approach supports debt collection at scale Cover Image
Blog Post

How a tech-enabled approach supports debt collection at scale

As a digital debt collection agency, InDebted's automated platform allows for this without any trade-off to compliance or to the positive customer experiences it provides.
How digital drives worry-free collections compliance Cover Image
Blog Post

How digital drives worry-free collections compliance

If you're directing much of your organization's time and resources towards growth strategies rather than back-end operations, such as debt collections, meeting the required levels of compliance may be difficult.

Interested in learning more?

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