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InDebted / Support / Who Is InDebted And Why Have You Contacted Me?

Updated 21 Oct 2020

Who Is InDebted And Why Have You Contacted Me? - InDebted Help Center

By InDebted

"Who is InDebted and why have you contacted me?"

This is a common customer response when first receiving InDebted communication, so please allow us to introduce ourselves.

InDebted is a collection agency that has become a global leader in the field by placing customers first.

Our goal is to deliver the best customer service experience imaginable.

We’re digital-first with amazing online technology delivering our customers the tools they need to resolve accounts as smoothly as possible.

new and better customer journey

The majority of our customers complete their InDebted payment journey without speaking to us thanks to our easy-to-use online payment portal.

Payment plans - where a balance is paid by scheduled installments chosen by customers - can be created in minutes online without a fuss. Should you prefer speaking to someone, our amazing customer service team is ready to help (don’t take our word for how good they are, look at our Google customer rating). A friendly tip - if your question is regarding an existing InDebted account, having your Secure Code handy will speed up the process.

Put simply, we’re here to empower our customers’ financial fitness.

So that’s all well and good, but why have we contacted you?

You may have an overdue account and we work with an ever-growing number of partners who choose InDebted to support customers in resolving accounts.

Customer feedback tells us receiving communication via email or SMS is most preferred - so that's what predominantly use. Digital communication simplifies the payment process for customers, who can click a link and immediately be on their way to account resolution.

If you’d like to learn more about us, please go through our website. We’re real people and truly care about supporting our customers and erasing the stigma of debt collection.

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