Industries - Utilities

Keeping Utilities and Telcos’ customers connected

If your customers are disconnected before they have a chance to sort out their overdue accounts, this doesn’t benefit you or them. Our digital-first debt collection platform connects with your customers early, delivering a better outcome for everyone.

Why InDebted

We help Utilities thrive in recovery

Our digital-first debt collection platform connects with your customers early, delivering a better outcome for everyone.

Manage high volumes of even your smallest collections

Keeping track of thousands of customer accounts is not easy – especially when small balances are involved. Our collections platform flexibly scales to easily manage high volumes of low balances, which helps keep your customers connected.

Contacting customers early reduces disconnections

We connect with your customers before they are disconnected using personalized messages, delivered via the channel they want – reducing churn and protecting your brand.

Omni-channel approach gives your customers more ways to connect

Our personalized digital offering means we can engage with your customers across every channel. So even if your customer’s phone is disconnected, we can still connect with them to help resolve their account – using the channel of their choice.

Client Testimonial

Our customers are central to everything that we do and this includes those that have missed a payment. InDebted's partnership has given us the confidence to outsource our collections needs, knowing that our customers will have a positive experience.

Tracy Glen

Head of Customer Assist & Fraud Operations

Latitude Financial Services

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Resources & Insights

Blog Post

How InDebted Offers a Simple and Seamless Onboarding Experience

At InDebted we understand you have limited time and resources, so the onboarding process needs to be as simple and seamless as possible.
Blog Post

Debt Collection That Puts Customers First to Drive Commercial Outcomes

Traditionally, debt collectors have been incentivized by the amount of money they recover. But here at InDebted, we believe there’s a better approach that not only leads to greater recoveries, but happier and more satisfied customers.
White Paper

How InDebted Helps BNPLs Fulfill Domestic and Global Ambitions

In less than a decade, the buy now, pay later sector has expanded exponentially around the world. But this rapid growth has brought its own particular challenges, especially around how to deal with overdue accounts – and it's here where a digital debt collection strategy offers the best solution.

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