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The essential collections scorecard template

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The essential collections scorecard template

Stop guessing if your debt collection partners are truly performing


Traditional collection scorecards focus almost exclusively on recovery rates, missing critical dimensions that impact your business and customer relationships.

Our template, based on years of industry experience, provides you with a framework for a balanced evaluation of your debt collection partners, ensuring they’re truly delivering the modern approach your business deserves.

What’s inside?


  • Ready-to-use scorecard template with six critical performance categories
  • 25+ proven metrics to evaluate your collection partners comprehensively
  • Built-in scoring system to objectively compare multiple agencies
  • Practical implementation tips from collection experts
  • Customisable framework that adapts to your specific business priorities
"When I implemented this scorecard approach, we quickly identified which collection partners were truly invested in our business success beyond just collecting money. The best DCAs welcomed the transparency and used it to demonstrate their value in dimensions we hadn't previously measured." — Charles Allen, Client Solutions Director (US), InDebted
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