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7 min read
Debt collection industry predictions for 2024

Now more than ever, it’s time for credit providers to reassess their collections strategy to ensure it can withstand the flow on effects of a few tumultuous years going into 2024. Keep reading to learn how to prepare, what’s in store, and our expert tips.

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Our Collections insights

Guides, resources and data you can use to take your collections to the next level

eye 5 min read

AI debt collection vs. traditional methods: what's different?

While traditional debt collection is increasingly seen as out of touch, a new generation solution is disrupting the landscape — AI-powered debt collection. It puts the power back into customer’s hands, to manage their debt their way.
eye 4 min read

Improving collections strategy by 30% with machine learning

Contacting customers digitally to recover overdue accounts is one way to improve your customer experience. But predicting how each customer prefers to engage, and adapting each step of their journey accordingly takes your collections to entirely new levels of personalisation.
eye 5 min read

The state of financial wellbeing in Australia, the United Kingdom and the United States, and how collections can support

How are your consumers coping financially? See the state of financial wellbeing across key markets, featuring the latest insights and practical actions for supporting stretched customers.
eye 4 min read

Breaking down the six components of CPS230 and how they apply to all organisations

Unsure where to start with operational resilience? Unpack the six fundamentals that every organisation needs to better manage disruption and risk.
eye 3 min read

Key takeaways from Better Debt: Setting your collections up for success with CPS230

Need to prepare for CPS230? Get expert advice from David Malcolm (PwC Australia) and Poli Konstantinidis (Prev. Experian & Latitude) on the new standards, and setting your collections up for success.
eye 5 min read

How to maximise your dunning processes

With 27% of consumers saying they’d cancel their subscription if their payment fails, rehabilitating customers couldn’t be more time sensitive.
eye 4 min read

Building an internal business case for third-party recoveries

Let’s look at how our subscription-based clients develop an effective business case to secure internal buy-in.
eye 6 min read

5 signs your business is ready for a collections agency

Finding it tougher to chase customers? Or are you writing-off more bad debt? Take a look at the top five signs that mean it’s time to engage a debt collection agency.
eye 4 min read

How to recover revenue on outstanding subscription payments

On average, your subscription business loses almost 10% of revenue each year due to outstanding payments. Start reducing the impact on your bottom line with our outstanding payments strategy.
eye 4 min read

UK recession in 2024: How can collections support customers through tough times?

With more people likely to miss payments and slip into defaults, how can collections work with customers to find a way forward?
eye 5 min read

Key takeaways from Better Debt: AI and Machine Learning Masterclass

Where to start with adopting AI? Cover the basic principles with our industry experts, and work up towards how to integrate AI and Machine Learning into your organisational strategy.
eye 5 min read

5 steps to build AI into your collections strategy

Considering new technology for your recoveries? Here’s five essential steps from industry experts to create a future-proof AI collections strategy.
eye 4 min read

First time outsourcing collections to an agency? Here's 5 things to consider

Recover lost revenue and support your customer experience. Check out our five considerations when selecting the right debt collection agency for your business.
eye 3 min read

The relationship between customer retention and collections

How do you collect on overdue accounts and preserve your customer relationships? Explore the link between retention and collections, and how the two can go hand-in-hand.
eye 5 min read

5 reasons digital debt collection improves collections performance

Check out these 5 ways you can improve collections performance with digital debt collection.
eye 6 min read

Bringing voice collections into 2024

There’s no doubt that voice has a part to play in a successful recoveries strategy, but it’s about time to shake off poor outbound calling practices and misaligned incentives tainting the collections industry.
eye 2 min read

How to support customers in collections over the holiday season

While the holiday season is a great time for the economy, how does consumer spending over this period translate into collections?
eye 3 min read

Key takeaways from Better Debt: Scaling a global collections function

In this Better Debt episode, Klarna’s VP of Collections Jan Hansson sat down with Josh Foreman (CEO & Founder, InDebted) and Hugo Rajotte (VP Growth, InDebted) to dissect the fintech’s approach to taking collections across borders. 
eye 3 min read

Debt sale or collections agency? What to consider

When it comes to servicing overdue accounts, collections is an obvious choice - but it’s not the only one.
eye 4 min read

Collections insights over tax season, and what you can do to prepare now

We sat down with Dan Simmons, Senior Director of Financial Consulting at TransUnion to explore the top four areas to focus on to get your collections ready, and make the most out of the upcoming deadline.
eye 7 min read

Debt collection industry predictions for 2024

Now more than ever, it’s time for credit providers to reassess their collections strategy to ensure it can withstand the flow on effects of a few tumultuous years going into 2024. Keep reading to learn how to prepare, what’s in store, and our expert tips.
eye 4 min read

The United States economy and its impact on debt collection

Let’s take a closer look at the trends impacting the economic climate in the US, and their potential implications on the collections industry.
eye 2 min read

Key takeaways from Better Debt: Supporting borrowers through a shifting economy

The need-to-know on how to prepare your collections and support borrowers in a shifting economy
eye 3 min read

Omnichannel debt collection: what it is, key benefits, and strategy

Unpack why omnichannel communications are essential in debt collection to optimise recoveries, and customer satisfaction.
eye 3 min read

Putting your collections strategy to the test with a champion-challenger model

Using a champion-challenger model, you can introduce healthy competition to drive performance uplifts across multiple areas. 
eye 3 min read

Exploring debt collection technology: SMS in the United States

Learn more about the debt collection technology that powers compliant SMS communications in the United States
eye 6 min read

How to implement digital debt collection: A blueprint for innovation

Most businesses appreciate the importance of digital-first, consumer-centric approaches, but what are the actual steps needed to put innovation into practice? 
eye 5 min read

Protect your customers with coded collections compliance

Collections compliance in the United States can feel like a minefield. Here we'll dive into how regulations are built-in by code to Collect, to protect your business and customers.
eye 3 min read

What can your collections strategy learn from modern consumer behaviours?

It's no secret that traditional collections practices often miss the mark when it comes to customer experience. But where should innovation be prioritised, and why?
eye 15 min read

Evolving your collections strategy beyond linear to intelligent

In this guide we’ll look at how collection strategies are typically formed, what’s considered during their development and most crucially, how they can be improved.
eye 5 min read

Best practices for chatbots in consumer finance

The Consumer Financial Protection Bureau has outlined their key concerns around using chatbots. Find out how to implement these new tools safely and efficiently with this guide from Tim Collins, Chief Compliance Officer.
eye 2 min read

Choosing a debt collection partner that understands today's consumers

In such a competitive environment, fintechs and buy now, pay later providers are laser focussed on innovation and growth, leaving little time to develop a collections strategy. Outsourcing can be an effective solution, as long as you know what to look for in a debt collections agency.
eye 4 min read

How to find a third-party debt collection agency that’s right for your business

With thousands of collection agencies in the market, how do you decide who’s right for your business? Arguably more important, how do you know who’s right for your customers?
eye 12 min read

Introduction to InDebted and what we do

How intelligent debt collection creates a better way to support businesses to get their customers back on track
eye 7 min read

Things to consider when scaling your business, and collections

Seven essentials to successfully scale your collections across multiple markets
eye 2 min read

Using SMS and emails in collections in the US

How to maximise collections and improve customer experience in a challenging economic environment
eye 9 min read

What are the benefits of outsourced third-party debt collection compared to in-house?

See how internal collections compare to outsourcing to a third-party agency
eye 3 min read

What makes digital debt collection more effective

Traditional debt collection has long struggled with its image. Today, organisations should consider a digital-first approach that centres around communication. Here we explore the key benefits of a modern, omnichannel approach to debt collection.
eye 4 min read

As the cost of living crisis deepens, debt collection that places customer-outcomes at its core is more vital than ever

UK consumers are experiencing the highest inflation rate in 40 years, reaching a staggering 9% in June 2022. With the price of consumer goods continuing to rise and utility bills soaring amongst an unstable global climate, how are Brits really feeling about the future of their financial wellbeing?
eye 5 min read

Debt collection partner, or debt collection software?

Deciding on whether to partner with a debt collection agency or use collection software depends on a few things. Read what’s essential to know when making the right choice for your business.
eye 6 min read

Navigating the debt collection software tipping point

How do you develop a debt collection operation that minimises your write-off portfolio, maximises liquidation and retains your customer relationships? Here’s everything you need to know.
eye 3 min read

Unpacking the limitations of debt collection software

Overdue accounts can quickly build, but at what point do you engage a debt collection agency or use a collections software? Before making the right decision for your business, consider the limitations of software and how the oversights can fast impact recovery potential.
eye 4 min read

How Reg F is an opportunity for businesses to improve customer experience

Use Reg F as an opportunity to transform your collections and maximise recovery rates, with a customer-centric collections experience
eye 3 min read

3 tips for evaluating a Reg F compliant debt collection vendor

Now that the rules have changed with the introduction of Regulation F, it’s essential to ensure your partner in debt recovery is modern, reputable, and perhaps most importantly, Reg F compliant.
eye 5 min read

Debt collection software or debt collection agency? How to choose

Overdue accounts growing? Avoid common pitfalls when deciding between debt collection software or a collections partner, to make the right choice for your business.
eye 6 min read

Why business should care about their customers’ financial fitness

Unfortunately, not all customers pay their debts on time and those that fall behind with one company, are often likely to be behind with others. But it’s in an organisation’s best interests to help get their customers back on track.
eye 2 min read

How InDebted offers a simple and seamless onboarding experience

When you decide to partner with a debt collection agency, it's just the beginning of the relationship. Before you can begin referring accounts and outsourcing your debt collection, onboarding is the gateway. With intelligent debt collection, we keep the onboarding process simple and seamless.
eye 2 min read

Worry-free collections compliance driven by digital

Meeting debt collection compliance requirements is less likely to be on the top of your organisation’s priority list, which is why most businesses outsource their collections. But, how do you make sure your collections partner has built-in compliance mechanisms, to protect your business and your customers?
eye 2 min read

Debt collection that puts customers first to drive commercial outcomes

Focus on creating a positive collections experience to increase recoveries
eye 3 min read

How InDebted helps BNPLs fulfil domestic and global ambitions

The buy now, pay later sector has expanded exponentially around the world. But this rapid growth has brought its own challenges, especially around how to deal with overdue accounts – and this is where intelligent debt collection comes in.
eye 2 min read

Why digital debt collection works at all stages of accounts

Digital-first debt collection works of all stages of accounts, and consistently outperforms traditional approaches. Here’s why.
eye 4 min read

What is digital debt collection and why it works

Digital debt collection is becoming more and more prevalent, but how is it different from traditional collections and how does it improve performance?
eye 2 min read

Why traditional debt collection doesn’t work

Digital communication is the number one choice for the majority of customers. Debt collection should be no different, yet there are organisations who still use traditional collection methods. So, what are they missing?
eye 2 min read

Benefits of a seamless, digital approach to debt collection

While businesses understand the importance of having a customer-centric approach, how many apply this to their debt collection processes - whether this is an initial internal process or one that is outsourced? Here we sum up the benefits of a digital-first approach to debt collection, and why it’s the only viable solution for today’s organisations.
eye 5 min read

Hanging up on traditional debt collection: How Reg F can improve communication in debt collection

See how Regulation F is an opportunity for businesses to improve customer experience through better means of communication in the debt collection process.
eye 4 min read

Why debt collection needs to be a positive, supportive, human experience

Customers and businesses struggling to meet their financial commitments are more likely to respond to debt collectors who provide a positive experience – which is why the future of debt collection is intelligent.
eye 4 min read

Digital debt collection: Returns without the risk

The long-held stigma around debt collection has meant organisations often write off overdue debts rather than risk damaging their brand. But a digital-first model offers the potential for commercial returns without the risk.
eye 5 min read

Why the future of debt collection is digital-first and customer-led

The relationship organisations have with their customers these days is very much a digital one – which is why a digital approach is vital also to successful collections.
eye 3 min read

Benefits of resolving with InDebted

Finances aren’t always easy, but it’s easy to fall behind. Resolving your debt with InDebted is designed to be simple, seamless and supportive. Here are the benefits of working with us to get back on track.