About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Role Overview: As we scale our operations for the Canadian market, we’re looking for an exceptional Generalist Customer and Client Support Lead to manage our customer teams and drive performance in this critical market. The Generalist Customer and Client Support Lead will oversee the day-to-day operations of our digital and voice customer teams in Canada. This includes managing inbound and outbound communications across multiple channels (voice, email, SMS, live chat, and web forms), ensuring SLAs and performance expectations are met, and driving initiatives in consultation with the Managing Director and R&D to optimise collections performance for Canada. This role is critical in ensuring licensing is up to date, supporting and developing agents, and collaborating with the Managing Director to resolve client issues to achieve goals for the Canadian market.

About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Role Overview: As we scale our operations for the Canadian market, we’re looking for an exceptional Generalist Customer and Client Support Lead to manage our customer teams and drive performance in this critical market. The Generalist Customer and Client Support Lead will oversee the day-to-day operations of our digital and voice customer teams in Canada. This includes managing inbound and outbound communications across multiple channels (voice, email, SMS, live chat, and web forms), ensuring SLAs and performance expectations are met, and driving initiatives in consultation with the Managing Director and R&D to optimise collections performance for Canada. This role is critical in ensuring licensing is up to date, supporting and developing agents, and collaborating with the Managing Director to resolve client issues to achieve goals for the Canadian market.

About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past due accounts. In this role, you will engage with customers via digital channels (email, SMS, live chat) to address their inquiries, negotiate payment solutions, and achieve optimal payment outcomes. You will be responsible for balancing the need to maximise collections performance with a commitment to delivering exceptional customer experiences, adhering to regulatory requirements, and ensuring compliance with internal processes. Your ability to blend empathy, compliance and process adherence, and performance-driven collections strategies will be key to success in this role.If you thrive in a fast-paced environment, see challenges as opportunities to innovate, are motivated by the chance to help change the world of debt recovery for good, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.

About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past due accounts. In this role, you will engage with customers via digital channels (email, SMS, live chat) to address their inquiries, negotiate payment solutions, and achieve optimal payment outcomes. You will be responsible for balancing the need to maximise collections performance with a commitment to delivering exceptional customer experiences, adhering to regulatory requirements, and ensuring compliance with internal processes. Your ability to blend empathy, compliance and process adherence, and performance-driven collections strategies will be key to success in this role.If you thrive in a fast-paced environment, see challenges as opportunities to innovate, are motivated by the chance to help change the world of debt recovery for good, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.

About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Position Overview: The Knowledge Management Lead is a mid-level position responsible for managing and overseeing the alignment and accuracy of organizational processes and documentation. The Lead will ensure that all documentation is maintained, verified, and aligned with organizational standards and goals. The role includes conducting regular audits, facilitating knowledge-sharing sessions, and supporting client audits with expert knowledge and documentation.

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Summary of the role: We are looking for an experienced Senior Data Analyst to join our M&A Team and contribute to our organisation’s growth through data-driven decision making. This role will be responsible for providing technical expertise, conducting sophisticated market and technical analyses, and delivering actionable insights throughout the M&A lifecycle.As a Senior Data Analyst, you will support the due diligence process by analysing financial and operational data, creating automated reports, and building dashboards and tracking tools to understand performance drivers. From prospect profiling to post-acquisition performance tracking, you will ensure data visibility and informed decision-making. The ideal candidate is an experienced senior data analyst and data wrangler who enjoys automation, providing outside of the box solutions to complex data problems, conducting in-depth research to provide actionable recommendations, report creation, forecasting, predictive modelling and insights generation. You must be a self-motivator, who thrives in both collaborative and independent environments, enjoys mentoring others, and is passionate about automation and advanced analytics with a proven track record of delivering impactful insights. Reporting to VP of Strategy & Operations, you will work closely with the M&A team to ensure successful execution of insights, with a focus on M&A growth strategies and recurring responsibilities.  

About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.About the Role: We are looking for an experienced Senior Data Analyst to join our growing team of data experts. Senior Data Analyst will be responsible for providing technical expertise to the team as well as delivering sophisticated reporting, analysis and building tracking tools to understand performance drivers. The ideal candidate is an experienced senior data analyst and data wrangler who enjoys automation, providing outside of the box solutions to data problems, report creation, forecasting, predictive modelling and insights generation. You must be a self-motivator, should enjoy training and developing others, and should be able to work independently. You will play a key role in our organisation's data-driven decision-making process.Your primary responsibility will be to collaborate with key stakeholders, conduct in-depth research and provide actionable recommendations. Reporting to Analytics Lead, you will work closely with the data team to ensure successful execution of insights, with a focus on long-term initiatives and recurring responsibilities. 

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

We are seeking a Software Engineer with a strong interest in Big Data to join our Foundational Engineering team. This role blends Software Engineering with aspects of Data Engineering, focusing on evolving our multi-region AWS Data Lake, built on Apache Iceberg and Athena, while also contributing to the development of a global non-PII data layer. Additionally, you will play a key role in bridging the gap between data infrastructure and our Engineering teams, delivering essential services that support multiple Product Engineering teams across the organisation.How we work:We operate with a lightweight, agile process that prioritises cross-functional collaboration, autonomy, and knowledge-sharing. The Foundational Engineering team works mostly asynchronously, but from time to time we pair with other teams that practice trunk-based development, extreme programming.

About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.We’re seeking a dynamic, results-driven Operations Manager to lead our customer-facing operations in emerging markets and ensure exceptional performance. A key part of InDebted’s growth strategy is continuing to launch into multiple new markets globally. We are looking for an exceptional operational leader to help us launch our customer operations in each market and scale the teams based on growth in each new market.As the Emerging Markets Operations Manager, you will lead the teams managing customer interactions across multiple channels, including email, SMS, live chat, and voice, you will oversee operational execution to meet collections, revenue and margins targets, while maintaining the highest standards of customer experience, SLA adherence and compliance. The manager will support key areas such as workforce planning, resource allocation, agent and team targets, incentivisation, agent performance development, operational efficiency and scaling both onshore and offshore teams to meet growing demands. You will also serve as an escalation point for complex customer issues and build trusted relationships with senior leaders and clients to drive mutual success. You will work closely with the Global Head of Excellence to ensure best practice in agent performance, operational processes, training, and quality assurance.This role requires exceptional analytical skills, an exceptional understanding of the drivers of agent performance, the tools and frameworks that bolster their performance and quality, and the ability to drive continuous improvement initiatives.

About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Summary of the role: As a Senior FP&A Analyst, you will play a critical role in financial modelling, forecasting, and data analysis to support strategic decision-making across the company. Reporting to the VP Finance, you will be responsible for developing short-term and long-term financial models, analysing key performance metrics, and preparing insightful visual reports for executive leadership.This is a highly technical role requiring expertise in Excel-based modeling, SQL data extraction and analysis, and financial storytelling through presentations and dashboards. You will also work closely with business leaders across multiple regions to coordinate budgets, assess financial performance, and provide key insights for ELT and board presentations.Additionally, you will play a key role in supporting the implementation of a new ERP system and driving process improvements to enhance financial reporting, automation, and operational efficiency. This role is ideal for someone who thrives in a fast-paced, data-driven environment and enjoys building robust financial models, extracting meaningful insights, implementing process improvements, and presenting data in a clear and compelling manner.