Careers
Operations (11)
About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Role Overview: As we scale our operations for the Canadian market, we’re looking for an exceptional Generalist Customer and Client Support Lead to manage our customer teams and drive performance in this critical market. The Generalist Customer and Client Support Lead will oversee the day-to-day operations of our digital and voice customer teams in Canada. This includes managing inbound and outbound communications across multiple channels (voice, email, SMS, live chat, and web forms), ensuring SLAs and performance expectations are met, and driving initiatives in consultation with the Managing Director and R&D to optimise collections performance for Canada. This role is critical in ensuring licensing is up to date, supporting and developing agents, and collaborating with the Managing Director to resolve client issues to achieve goals for the Canadian market.
Employed Via Emapta Contract / Remote
About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Role Overview: As we scale our operations for the Canadian market, we’re looking for an exceptional Generalist Customer and Client Support Lead to manage our customer teams and drive performance in this critical market. The Generalist Customer and Client Support Lead will oversee the day-to-day operations of our digital and voice customer teams in Canada. This includes managing inbound and outbound communications across multiple channels (voice, email, SMS, live chat, and web forms), ensuring SLAs and performance expectations are met, and driving initiatives in consultation with the Managing Director and R&D to optimise collections performance for Canada. This role is critical in ensuring licensing is up to date, supporting and developing agents, and collaborating with the Managing Director to resolve client issues to achieve goals for the Canadian market.
Full-time / Remote
About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.As the Head of Customer Excellence, you will oversee the global program of work across Training, Process Development, Process Improvement and Quality Assurance to ensure our Customer facing teams deliver exceptional support for our customers. You will drive continuous process excellence and improvement and collaborate with other leadership roles to execute key initiatives such as new market launches and business integrations. If you thrive in a fast-paced environment, excel at process improvement, and are motivated by the opportunity to innovate and enhance customer experiences, this role is the perfect fit for you.
Employed Via Emapta Contract / Remote
About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Summary of RoleThe Customer Experience Quality Analyst will play a key role in ensuring high-quality customer interactions. This individual will focus on assessing whether agents effectively engage with customers in payment collection, compliance and operational processes, driving improvements in agent performance. The ideal candidate will have strong experience in collections, be detail-oriented, and have the ability to communicate findings to enhance both agent coaching and customer outcomes.
Employed Via Emapta Contract / Remote
About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.As a Customer Experience Specialist, your primary role is to utilise your outstanding verbal and written communication skills to interact with customers who have outstanding debts. Your goal is to negotiate sustainable repayment plans and settlement agreements that align with both the customer's capabilities and our client’s objectives. If you thrive in a fast-paced environment, see challenges as opportunities to innovate, are motivated by the chance to build something great and help change the world of debt recovery for good, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.
Full-time / Remote
About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past due accounts. In this role, you will engage with customers via digital channels (email, SMS, live chat) to address their inquiries, negotiate payment solutions, and achieve optimal payment outcomes. You will be responsible for balancing the need to maximise collections performance with a commitment to delivering exceptional customer experiences, adhering to regulatory requirements, and ensuring compliance with internal processes. Your ability to blend empathy, compliance and process adherence, and performance-driven collections strategies will be key to success in this role.If you thrive in a fast-paced environment, see challenges as opportunities to innovate, are motivated by the chance to help change the world of debt recovery for good, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.
Full-time / Hybrid
About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past due accounts. In this role, you will engage with customers via digital channels (email, SMS, live chat) to address their inquiries, negotiate payment solutions, and achieve optimal payment outcomes. You will be responsible for balancing the need to maximise collections performance with a commitment to delivering exceptional customer experiences, adhering to regulatory requirements, and ensuring compliance with internal processes. Your ability to blend empathy, compliance and process adherence, and performance-driven collections strategies will be key to success in this role.If you thrive in a fast-paced environment, see challenges as opportunities to innovate, are motivated by the chance to help change the world of debt recovery for good, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.
Employed Via Emapta Contract / Remote
About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.We’re seeking a dynamic, results-driven Director of Customer Operations and Collections to lead our customer-facing operations in APAC/EMEA and ensure exceptional performance.As the Director of Customer Operations and Collections - APAC/EMEA, you will shape and lead InDebted’s customer operations strategy in APAC/EMEA delivering exceptional results for clients, customers and the business. Leading the teams managing customer interactions across multiple channels, including email, SMS, live chat, and voice, you will oversee operational execution to meet collections, revenue and margins targets, while maintaining the highest standards of customer experience, SLA adherence and compliance. The Director will manage key areas such as workforce planning, resource allocation, agent and team targets, incentivisation, agent performance development, operational efficiency and scaling both onshore and offshore teams to meet growing demands. You will also serve as the top escalation point for complex customer issues in APAC/EMEA and build trusted relationships with senior leaders and clients to drive mutual success. You will work closely with the Global Head of Excellence to ensure best practice in agent performance, operational processes, training, and quality assurance. You will also play a critical role in integrating newly acquired businesses in APAC/EMEA, ensuring seamless onboarding and operational alignment.This role requires exceptional analytical skills, an exceptional understanding of the drivers of agent performance, the tools and frameworks that bolster their performance and quality, and the ability to drive continuous improvement initiatives.
Full-time / Remote
About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Role: Senior HRBP, USPosition Summary The Senior HRBP, US at InDebted is a strategic and standalone role designed to support the next phase of growth for our organization. As InDebted scales its operations in the US and globally, this role will be pivotal in ensuring that our HR policies, compensation frameworks, and benefits administration align with local compliance requirements, best practices, and organizational objectives.This role partners closely with Paychex for benefits management but remains accountable for all US HR processes, including compliance, policy reviews, and aligning people strategies with InDebted’s growth trajectory. The Senior HRBP, US will serve as a trusted advisor to leadership, driving process optimization, employee engagement, and organizational development while fostering a culture of continuous improvement. The US HRBP will report to the Managing Director, USA, with a dotted line to the Head of People Operations, Global.Key ResponsibilitiesHR Business Partnering (US Focus)Serve as a trusted advisor to US leadership, providing guidance on HR strategy, workforce planning, and employee relations.Lead initiatives in performance management, talent development, and succession planning to build a resilient and scalable workforce.Collaborate with cross-functional teams to address challenges related to organizational growth, employee engagement, and retention.Recommend and implement US-specific people policies, such as leave policies, ensuring alignment with legal requirements and market best practices.Drive efforts to align HR practices with InDebted’s strategic vision and business priorities.Compensation Framework DevelopmentDesign and roll out percentile-based compensation frameworks tailored to InDebted’s growth stage and market competitiveness.Conduct regular salary audits and market benchmarking to maintain equitable and attractive pay practices.Oversee the annual compensation review process, delivering data-driven insights to leadership on salary strategy and budget planning.Talent Acquisition SupportSupport with in-region hires as needed, ensuring alignment with business needs and market conditions.Partner with hiring managers to execute recruitment strategies that attract top talent.Provide guidance on best practices in hiring, including interview processes, offer negotiation, and onboarding.Ensure recruitment efforts are aligned with InDebted’s diversity and inclusion objectives.Benefits Management and Compliance OversightPartner with Paychex (our benefits partner) to manage US benefits programs, ensuring seamless rollout and administration.Oversee employee education campaigns to improve understanding and utilization of benefits offerings.Ensure US-specific benefits programs reflect competitive market trends while harmonizing with InDebted’s global benefits strategy.Maintain accountability for compliance with US employment laws, proactively addressing gaps in policies and practices.Policy Review and Process ImprovementLead reviews of existing US people policies, making recommendations to align with US best practices and compliance standards.Monitor and improve HR processes, ensuring scalability and alignment with US market expectations.Oversee the maintenance of all US employee records, including payroll, benefits, and compliance documentation, ensuring accuracy and confidentiality.Serve as a key advisor on aligning US policies with InDebted’s global practices while addressing local requirements.Data-Driven Insights and ReportingLeverage HR systems such as BambooHR or Workday to generate actionable insights on workforce trends, compensation, and benefits.Present data-driven recommendations to leadership to inform hiring, retention, and HR strategy decisions.Collaboration and LeadershipPartner with Payroll, Finance, and Legal teams to ensure the seamless execution of HR processes.Act as a change agent during organizational growth, ensuring people strategies evolve to meet InDebted’s objectives.Build strong relationships with US leaders and stakeholders, establishing credibility as a strategic HR partner.Key Success Metrics (First 3-6 Months)Roll out a refreshed US leave policy reflecting compliance and best practices.Design and implement a compensation framework tailored to InDebted’s next growth phase.Conduct a comprehensive gap analysis of current US HR policies and make recommendations to address compliance and scalability.Launch a streamlined US benefits administration process in collaboration with Paychex, enhancing employee satisfaction.Establish regular reporting on HR metrics, providing insights into workforce trends and contributing to strategic decision-making.Key RequirementsExperience5+ years in HR business partnering, compensation strategy, benefits management, and compliance, ideally in high-growth or scale-up environments.Proven experience aligning HR practices with US employment laws and market standards.KnowledgeExpertise in US employment law, compensation frameworks, and benefits compliance.Familiarity with global HR practices and an understanding of how to localize them effectively.SkillsProficient in HRIS platforms such as BambooHR, Workday, or similar, with strong analytical and reporting capabilities.Exceptional organizational and leadership skills, with the ability to influence stakeholders and drive cross-functional collaboration.Comfortable working in fast-paced environments with a balance of strategic and hands-on execution.This position is ideal for an HR professional eager to contribute to InDebted’s next growth phase by shaping people strategies, enhancing compliance, and fostering a high-performing culture within a dynamic, global organization. There will be a requirement to work in our Dallas office with lots of flexibility available.
Full-time / Remote
About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Position Overview: The Knowledge Management Lead is a mid-level position responsible for managing and overseeing the alignment and accuracy of organizational processes and documentation. The Lead will ensure that all documentation is maintained, verified, and aligned with organizational standards and goals. The role includes conducting regular audits, facilitating knowledge-sharing sessions, and supporting client audits with expert knowledge and documentation.
Employed Via Emapta Contract / Remote
About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Summary of the role: We are looking for an experienced Senior Data Analyst to join our M&A Team and contribute to our organisation’s growth through data-driven decision making. This role will be responsible for providing technical expertise, conducting sophisticated market and technical analyses, and delivering actionable insights throughout the M&A lifecycle.As a Senior Data Analyst, you will support the due diligence process by analysing financial and operational data, creating automated reports, and building dashboards and tracking tools to understand performance drivers. From prospect profiling to post-acquisition performance tracking, you will ensure data visibility and informed decision-making. The ideal candidate is an experienced senior data analyst and data wrangler who enjoys automation, providing outside of the box solutions to complex data problems, conducting in-depth research to provide actionable recommendations, report creation, forecasting, predictive modelling and insights generation. You must be a self-motivator, who thrives in both collaborative and independent environments, enjoys mentoring others, and is passionate about automation and advanced analytics with a proven track record of delivering impactful insights. Reporting to VP of Strategy & Operations, you will work closely with the M&A team to ensure successful execution of insights, with a focus on M&A growth strategies and recurring responsibilities. Â
Full-time / Remote