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About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Role OverviewJoin us as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.
Full-time / Hybrid
About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Summary of the role: As a Senior FP&A Analyst, you will play a critical role in financial modelling, forecasting, and data analysis to support strategic decision-making across the company. Reporting to the VP Finance, you will be responsible for developing short-term and long-term financial models, analysing key performance metrics, and preparing insightful visual reports for executive leadership.This is a highly technical role requiring expertise in Excel-based modeling, SQL data extraction and analysis, and financial storytelling through presentations and dashboards. You will also work closely with business leaders across multiple regions to coordinate budgets, assess financial performance, and provide key insights for ELT and board presentations.Additionally, you will play a key role in supporting the implementation of a new ERP system and driving process improvements to enhance financial reporting, automation, and operational efficiency. This role is ideal for someone who thrives in a fast-paced, data-driven environment and enjoys building robust financial models, extracting meaningful insights, implementing process improvements, and presenting data in a clear and compelling manner.
Employed Via Emapta Contract / Remote
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