Client Support Specialist - MO, USA • InDebted (Canada)
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Client Support Specialist

Collections Support, MO, USA
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About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to erase the stigma of debt and to improve the financial fitness of our customers.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer flexible schedules, generous time off, competitive salaries and other perks that come with being a remote-first company.

INDEBTED USA is looking for an experienced Client Support Specialist to join our USA team.


What will you accomplish?

  • Utilize excellent written and verbal communication skills to interact clearly and concisely with clients with the aim of providing a world-class customer service experience. This role will interact with clients on a daily basis through email and the telephone so strong written and verbal skills are required,

  • Analyze clients’ concerns to understand why they are reaching out to us. Be able to acknowledge clients' concerns, clarify the issue, determine the cause of the problem, and fix it,

  • Recommend potential process or technology improvements to internal InDebted teams based on daily interactions with clients,

  • Meet and exceed client requirements and deadlines; and

  • Comply with applicable laws, regulations, policies, and procedures.

What do we need from you?

  • Self-motivated, Organized and resourceful - You should possess critical thinking and problem-solving skills to provide the highest level of service to clients,

  • A minimum of 1 year Customer/Client Service experience,

  • Highly dependable and flexible. This role will be required to cover eight hour shifts from 7:30am - 4:30pm Central Time,

  • A high level of proficiency with Excel, Word, Outlook and other web-based tools to interact with clients and complete their daily tasks,

  • Ability to successfully multitask and interact with clients and other departments within the organization,

  • Experience working in a fast-paced team environment, and

  • Familiarity with debt collection regulations in the United States is a plus.

WHAT WE OFFER

  • Very competitive hourly rate

  • Existing InDebted USA benefits package

  • Exposure to world-class and high-level clients and partners

  • An experienced and enthusiastic team with huge growth potential.


Where will this role be based?
This role is based in O'Fallon, Missouri.


Diversity and Inclusion

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.

Want to work with us?

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