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Senior Content Manager

Product, Remote/AU
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About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to erase the stigma of debt and to improve the financial fitness of our customers.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

We’re looking for a creative and detail-oriented individual to lead our content strategy and to develop engaging content around key themes to interact with our customers at scale.

What will you accomplish?

  • Collaborate with our product team to formulate a cross-platform content strategy that aligns with our goals and product roadmap

  • Develop a deep understanding of the customer journey to be able to drive messaging that will improve the customer experience

  • Investigate and test new channels and content to increase engagement

  • Track web analytics and platform metrics to ascertain content engagement levels to make suggestions and improvements

  • Work cross-functionally across the business to provide editorial, creative, and technical support to meet our growth targets

  • Always be experimenting and challenging the status quo

What do we need from you?

  • 5+ years of agency experience or in a similar role

  • Excellent verbal and written communication skills with the ability to understand and explain complex concepts to both technical and non-technical audiences

  • Experienced researcher

  • Ability to perform under tight deadlines

  • Highly conscious of tone with an empathetic approach to customers

  • Love of experimentation and data-informed decision-making (i.e. A/B testing)

  • Ability to synthesise complex ideas into actionable recommendations

  • Proactive attitude with an insatiable curiosity to dig deep and ask questions

  • Always looking for ways to improve our customers’ experience

Bonus points for:

  • Exposure to high growth technology businesses

Where will this role be based?

InDebted is a remote-first company with offices in Sydney, Manila, London, Toronto, Montreal, and Missouri. Work from anywhere you like, as long as you have a good internet connection and at least a 4-hour overlap with Australian Eastern Standard Time (UTC+10) during business hours.

Diversity and Inclusion

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.

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