Strengthen your recoveries backbone with Collect
- Omnichannel across voice and digital
- It’s digital-first, but not digital only. Omnichannel means being available wherever customers need us, while providing a personalised recoveries experience rooted in data science.
- Backed by billions of data points
- Built on the world’s largest data bank on how to maximise collections performance, our machine learning models are constantly finding better ways to collect based on insights generated from over two million customers.
- Personalised customer App
- The end-to-end customer experience is built for customer autonomy and convenience. Once logged in to the App, all payment options are responsive to your customers’ unique financial position.
- Multi-market compliance firewall
- Collections regulations, consumer protections and licensing requirements are all built into our product by code, secured by a firewall that ensures all activity is compliant with your local regulations.
The Collect customer experience
Experience how customers can create a payment plan with a start date, frequency and amount of their choice.See it in full
See how your customers can resolve their balance entirely self-serve in just a few easy clicks.See it in full
Your borderless recoveries partner
Collect’s client Portal enables you to access the data you need, when you need it
View the big picture information you need to know such as your overall liquidation, spin down, active payment plans, and payment forecasts.
The portal opens the door for you to see insights on a demographic level across areas including payment plan enrolments, engagement, and channel performance.
Actions such as updating customer information or recalling an account can also be managed by your internal teams through the portal.