BNPL & FINTECH
Frictionless collections designed for fintech
Support your customers when life happens
“With continually high performance and a constant focus on customer experience, we know InDebted’s quick and easy solution has our customers’ backs.”
Todd Johnsen
Director, Vendor Management
Why leading fintechs choose InDebted
Companies like Klarna, Zip and Snap Finance partner with InDebted to provide their customers with omnichannel support and flexible payment options.
Led by technology, with a human touch
Personalised outreach
Machine learning models engage based on each customers’ preference, with friendly messages that drive high engagement.Flexible payment options
Empower your customers to customise a payment plan, with sustainable options for every situation.Customer portalUp to 40% increased liquidation
Empathetic, effective and intelligent strategy that outperforms traditional debt collection methods.Customer experience
Our compassionate team is here to support – with an average 4.9 star rating from 2,500 customer reviews.Customer care
Industry-trusted compliance and support
Customer engagement
Our agents are backed by the right incentives, custom training programs, robust Quality Assurance and weekly coaching.
Built to the highest global standards
ISO certified, SOC 2 and PCI compliant, audit logs, and licensed in all operational markets.
View Vanta Trust Report
Hard-coded compliance
Local regulations are built in by code, ensuring collections activity adheres to applicable laws and regulations.
Supported by people who care
Providing options for customers throughout their collections journey - not just when they put their hand up for help.
Klarna chooses InDebted as their preferred collections partner across multiple markets
Challenge
Active in 45 markets worldwide, Klarna needs a collections partner that can:
- 1. Service their global customer base
- 2. Maintain strong collections performance
- 3. Ensure compliance with regulations in different markets
Impact
- A custom third-party extension to seamlessly transfer customer data from Klarna’s systems to InDebted
- Partnership in the United States, Australia, Canada and New Zealand
- 97% of paying Klarna customers self-serve their outstanding accounts, without contacting an agent for payment
“As a global debt collection agency, partnering with InDebted has saved us the time, cost and inefficiencies of needing a new supplier in every region. InDebted is a key part of us delivering our customers a better way to shop, globally.”
Jan Hansson
VP, Collections
Analyse engagement and recovery performance
Contingent pricing model
Commission is based on your account volumes, balances, and implementation specifications.
Easy onboarding and implementation
Led by our dedicated onboarding team, with integration options and time frames determined by custom requirements.
Enterprise partnership
Your dedicated account manager is on-hand to maximise your experience, and ensure ongoing performance.
Scalable to support rapid growth
The only third-party AI driven collections solution with a multi-national presence for high-growth or global organisations.
“InDebted’s digital debt collection is key to how we support Snap customers who fall behind. They’re the only collections partner who can communicate in the second-most common language in the United States, with an omnichannel Spanish voice & digital offering.”
Todd Johnsen
Director, Vendor Management
Supporting influxes in account volumes
