TELCO & UTILITIES
Upgrade your outsourced collections
The only high performing solution you need
“Customer experience is critically important to Trustly, and InDebted’s omnichannel collections approach is core to how we support our loyal customers when something unexpected happens.”
Rakesh Teckchandani
Senior Director Risk Product
Digital-first collections for leading organisations
Companies like Aussie Broadband and Amber Electric partner with InDebted to give their customers a positive collections journey, backed by people who care.
Up to 40% higher performance than traditional dialling
86% self-serve rate
Make it easy for customers to resolve their balance, their way - without needing to speak with an agent.Customer portalFlexible payment options
Empower your customers to customise a payment plan, with sustainable options for every situation.See it in actionTechnology, with a human touch
Our compassionate team is here to support – with an average 4.9 star rating from 2,500 customer reviews.Customer carePersonalised outreach
Machine learning models engage based on each customers’ preference, with friendly messages that drive high engagement.
A partner you can rely on
Hybrid voice and digital strategy
We can work with you to incorporate outbound voice into a hybrid strategy driven by intelligence.
Built to the highest global standards
ISO certified, SOC 2 and PCI compliant, audit logs, and licensed in all operational markets.
View Vanta Trust Report
Customer engagement
Our agents are backed by the right incentives, custom training programs, and robust Quality Assurance and weekly coaching.
Supported by people who care
Providing options for customers throughout their collections journey - not just when they put their hand up for help.
Customer care
The UK’s most awarded energy supplier partners with InDebted
Challenge
- Increasing energy prices in the UK led to an influx of overdue accounts in 2023
- If even 1% energy customers fail to pay, £25 would need to be added onto every other customer’s annual bill to cover the cost
- Accounts referred to Collect are typically 70 days past due and have been through internal collections
Impact
- 70% of paying customers resolve their account after receiving an email from Collect
- 3 in 4 paying customers self-serve their accounts, and 77% have resolved their balance with a flexible payment plan using Collect’s customer portal
“The agent was amazing in resolving the challenge I faced in a friendly and understanding manner. Now resolved and in a very stress free way. Not an easy recommendation given the nature of the engagement and the current financial climate but if you have go through it, better resolved using InDebted. 10/10”
Industry-trusted compliance and support
Contingent pricing model
Commission is based on your account volumes, balances, voice requirements, and implementation specifications.
Panel and scorecard-ready
Appoint InDebted to your supplier panel, and put us to the test against your scorecard.
Enterprise partnership
Your dedicated account manager is on-hand to maximise your experience, and ensure ongoing performance.
Dashboards and custom reporting
Real time dashboards with spindown reports, payment plans, forecasts, engagement insights and more.
“InDebted’s monthly reports offer advanced insights into the current market trends in debt collection, which helps us in our decision-making process. The client portal has been great for our team as it gives us access to our accounts performance data whenever we need it.”
Murali V
Operations Manager, Collections & Hardship
The only third-party AI driven collections solution with a multi-national presence
