DEBT BUYERS
Digital collections for post charge-off accounts
“InDebted has been on our panel since the very beginning. They’ve proven to be very effective and always shown a willingness to support our growth agenda, enabling us to continue to develop our business with confidence across multiple jurisdictions.”
Mark Spiro
CEO
Why debt buyers choose InDebted
Multi-national debt buyers partner with InDebted to liquidate post-charge off accounts with digital-first communication and convenient payment options.
Predict the next best action for every customer
Up to 40% increased liquidation
Empathetic, effective and intelligent strategy that outperforms traditional debt collection methods.Personalised outreach
A streamlined customer experience, enabling customers to self-serve their debt, their way.Omnichannel engagement
A streamlined customer experience, enabling customers to self-serve their debt, their way.Omnichannel86% self-serve rate
Make it easy for customers to resolve their balance, their way - without needing to speak with an agent.Customer portal
Collect with an enterprise-grade partnership
Customer engagement
Our agents are backed by the right incentives, custom training programs, robust Quality Assurance and weekly coaching.
Built to the highest global standards
ISO certified, SOC 2 and PCI compliant, audit logs, and licensed in all operational markets.
View Vanta Trust Report
Hybrid voice and digital strategy
We can work with you to incorporate outbound voice into a hybrid strategy driven by intelligence.
Supported by people who care
Providing options for customers throughout their collections journey - not just when they put their hand up for help.
Major US debt buyer partners with InDebted to deliver an omnichannel strategy for post charge-off accounts
Challenge
- Over two quarters, 500,000 post charge-off accounts were referred to InDebted, mostly originating from credit cards and personal loans.
- Accounts are up to 600 days past due and have been through 1-3 collections cycles.
Impact
- 92% of paying customers self-serve their accounts, and 4 out of 5 have resolved their balance with a flexible payment plan.
- Over 13 months, this debt buyer has recovered almost $10 million USD since partnering with InDebted.
“Fantastic customer service at this company! Really surprising for a debt collection agency. So many debt collectors are rude, condescending, with a “we only care about money” approach. I spoke with Tommy C, he was so kind and cared about my individual situation and setting up something that worked for me. If you must work with a debt collector, choose this one if you can!”
Analyse engagement and recovery performance
Contingent pricing model
Commission is based on your account volumes, balances, voice requirements, and implementation specifications.
Panel and scorecard-ready
Appoint InDebted on your supplier panel, and put our solution to the test against your scorecard.
Enterprise partnership
Your dedicated account manager is on-hand to maximise your experience, and ensure ongoing performance.
5-star customer experience
Our compassionate team is here to support – with an average 4.9 star rating from over 2,500 customer reviews.
“Partnering with InDebted has saved us the time, cost and inefficiencies of needing a new supplier in every region. InDebted is a key part of us delivering our customers a better way to shop, globally.“
Jan Hansson
VP, Collections
Collect with confidence
