SCALE
Scalable collections, without compromising performance or quality
We support multiple markets and uncapped volumes—built for high-growth or global organisations.
SCALABLE SUPPORT
Don’t let collections be your bottleneck
PersonalisationOur AI-powered infrastructure and Machine Learning models create a tailored collections journey for each customer, based on their preferences.Learn more about Collect’s AI
Uncapped placementsRemove volume limitations with collections that can scale as you grow, while ensuring that each customer receives dedicated attention and care.
Embedded securityCertified under global standards such as ISO and SOC Type II, our solution secures your collections activity with embedded security products & third-party penetration testing.Information security
Client story
Trustly partners with InDebted to uplift their collections performance 20x
“We want to empower our customers to resolve their overdue balances in a way that truly works for their circumstances. InDebted makes that seamless. Finding a collections partner that can support our growth, while still providing an exceptional experience for our customers is a win-win.”
Rakesh Teckchandani
Senior Director Risk Product
Challenge
- 2023 was a year of rapid growth for Trustly, reaching $58 billion in annual transaction value – a 79% YoY increase.
- In this period of growth, their monthly collections referrals increased 12x.
Impact
- Trustly’s collections performance increased 20x, successfully recovering $4 million USD in otherwise lost revenue.
- During this period, 70% of Trustly’s paying customers self-served their accounts, and 4 out of 5 have resolved their balance in full.
CUSTOMER EXPERIENCE
Human-centered, transparent and secure AI
We make it easy for customers to resolve their account with an intuitive, personalised experience.
Explore Collect’s AI
BORDERLESS COLLECTIONS
One solution, multiple regions
- Global compliance frameworkOur dedicated compliance specialists oversee regulatory adherence in each region, with local regulations built-in to our technology, a custom agent training program, and more.Learn more about compliance
Leverage international insightsLearning from our growing Data Lake with over 1.8 billion insights from customers around the world, our Machine Learning models optimise every touchpoint for conversion.Machine learning strategy
Multilingual capabilityWe communicate with customers in their preferred language across digital and voice channels in English, French CA and Spanish.Read about customer experience
REGIONS
Explore collections in your market
Client story
Klarna chooses InDebted as their preferred collections partner across multiple markets
Challenge
Active in 45 markets worldwide, Klarna needs a collections partner that can:
- 1. Service their global customer base
- 2. Maintain strong collections performance
- 3. Ensure compliance with regulations in different markets
Impact
- A custom third-party extension to seamlessly transfer customer data from Klarna’s systems to InDebted
- Partnership in the United States, Australia, Canada and New Zealand
- 97% of paying Klarna customers self-serve their outstanding accounts, without contacting an agent for payment
Get more customers back on track
Find out how Collect can support your current and future collections needs.
