ANZ Collections in the AI Era
Better Debt
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Description
How is AI reshaping debt collection in Australia and New Zealand — and what can global creditors learn from it?
In this episode of Better Debt, InDebted CEO & Founder Josh Foreman is joined by Adele Megdyatova (Head of Performance & Analytics at InDebted) and Daniel Wirjo (Solutions Architect at AWS) to explore how AI-powered collections and digital-first strategies are transforming customer engagement in ANZ.
They discuss:
- Apple’s iOS 26 call screening feature and what it means for declining right-party contact rates
- Why omnichannel debt collection is critical for effective, compliant customer engagement
- How voice AI enables 24/7, multilingual conversations that reshape the customer experience in debt collection
- The difference between inbound and outbound AI voice — and the “breadth vs depth” challenge
- Using AI-powered debt collection models to personalise outreach and improve conversion
- Compliance guardrails and designing trustworthy debt collection solutions
- The future of empathetic, scalable collections: AI co-pilots, A/B testing conversations, and bold predictions for 2026
