Market-tested superior recoveriesContinually outperforming industry peers, Collect is always learning and improving so that you can stay ahead of your businesses' collections needs. On average, clients see up to 40% increased recovery performance.
The world’s largest collections data warehouseProvide every single one of your customers with a personalised debt collection experience rooted in data science to power your portfolio performance
Infinitely scalable, with built-in complianceYour borderless recoveries partner, compliant by code across multiple jurisdictions. Collect acts as your unified collections voice across more than 80 local regulations, 5 different countries, and 16+ timezones.
The industry’s best customer experienceAcquiring new customers is expensive. Retain and keep yours happy—even if they miss a payment—by providing a collections experience so good, it’s rated 5 stars by thousands of people.
Supercharge your collections with intelligence
Traditional debt collection
- Contact centre based
- Communicates with customers through phone calls and letters
- No data-informed decision making
- Non-existent customer self-serve capability
- Customer engagement rate of 0.5%
Intelligent debt collection
- Product led, continually improving and deploying new features
- Omnichannel communications across all voice and digital channels
- Informed by sophisticated data science on how customers prefer to engage with debt
- Empowers customers to self-serve entirely, with agents available for support if needed
- The industry’s highest engagement rate of 5-7%
Digital debt collection
- Platform based
- One-size-fits-all digital engagement strategies
- Basic use of data and analytics
- Basic customer self-serve capability
- Customer engagement rate of 3%
How Collect works
Collect specialises in collecting unsecured consumer accounts. Powered by personalisation, our product uses data science to inform the best way to communicate with your customers in a way that’s completely individual to them. This creates empowered customers who actually want to manage their debt, rather than withdraw and disengage from it.
Collect benefits your team with faster liquidation and increased recovery rates, provides one unified collections voice across multiple jurisdictions, and protects your customers from a poor experience that can result in time spent dealing with complaints and support requests. Our client portal enables you with access to a real time dashboard with key performance data, and you can also easily recall, confirm, and resolve customer requests. Collect saves time spent managing collections internally, so that you can focus on your businesses’ future growth. Read about how Collect has supported organisations such as Klarna here.
Enabling customers to manage their debt digitally is more convenient and empowering, and our empathetic approach sees higher engagement. Our data science models tell us the best method of reaching your customers, and by providing flexible and manageable payment options, they engage with their debt faster, proactively, and more sustainably.
Our pricing model is contingent, meaning InDebted keeps a percentage of the amount recovered. The exact percentage depends on a few factors specific to your company, such as size and debt type, so we’ll need you to get in touch so we can give you accurate pricing info. Get in touch here.