As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past due accounts. If you thrive in a fast-paced environment, see challenges as opportunities to innovate, are motivated by the chance to help change the world of debt recovery for good, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.

As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past due accounts. If you thrive in a fast-paced environment, see challenges as opportunities to innovate, are motivated by the chance to help change the world of debt recovery for good, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.This role is 5 days a week, 4 working  hours per day. You are able to work remotely anywhere within Quebec.

 You will play a key role in our organization's data-driven decision-making process.Your primary responsibility will be to collaborate with key stakeholders, conduct in-depth research and provide actionable recommendations . Reporting to Insights Manager, you will work closely with the data team to ensure successful execution of insights, with a focus on long-term initiatives and recurring responsibilities.

 We are at the forefront of revolutionising our industry by leveraging machine learning and AI models, data-driven approaches, and innovative technology to accelerate our disruption of the traditional debt collection industry. By utilising the rich datasets we have accumulated from communicating with our customers via digital-first channels and other innovations, we are able to efficiently deliver significantly better results compared to our industry peers.We are seeking a passionate and experienced Data Scientist who can leverage their skills to drive business value by improving our key success metrics. You will play a vital role in using data science and machine learning solutions to resolve complex business problems, such as enhancing customer engagement and improving collection performance. This involves end-to-end project management, ranging from the conceptualization and innovation of solutions to the sourcing and processing of data, and finally to the development, deployment, and monitoring of machine learning models. We also expect that there will be projects requiring support to develop AI solutions leveraging large language models.

  The Accountant will primarily have responsibility for day-to-day A/R and A/P activities including remittance of funds to clients. In addition, there will be month end processes along with other tasks to support the Finance Team, as deemed appropriate. The role will report to the Head of Finance.

About UsCommitted to making a difference, InDebted was founded to change the world of consumer debt recovery for good. We're disrupting a broken industry and creating a better way for businesses to recover debt - where the customer comes first.We’re a global, digital first and customer-obsessed team of over 213 people, living and working across 5 key countries.And we’ve also recently been named the AFR BOSS Best Place to Work! By focusing on the happiness and wellbeing of our people, we’ve created a truly flexible, purpose driven and engaging workplace. We’re all here with one shared vision - to remove barriers to financial freedom for all people.About the RoleResponsible for drafting policies, verifying their impacts with operating departments, facilitating socialisation, and ensuring procedure alignment.  This role will identify redundant policies retire and/or consolidate as necessary.