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About UsInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.Summary of RoleThe Customer Experience Voice Quality Analyst will serve as an integral part of the InDebted team, acting as our frontline defence against risks while ensuring the consistent delivery of superior customer experience. This individual will be responsible for conducting detailed quality assessments of human customer interactions, identifying potential issues, and driving process improvements. The successful candidate will be extraordinarily detail-oriented, with the ability to effectively communicate and implement their findings to enhance coaching opportunities and enhance overall performance.
Employed Via Emapta Contract / Remote