InDebted is committed to compliance with all applicable state and federal legislation, industry codes of conduct, and industry best practice.
This includes the National Credit Code, the Privacy Act and National Privacy Principles, the Federal Trade Practices Act, the ASIC / ACCC Debt Collection Guideline and the Banking Code of Practice.
InDebted maintains the appropriate licences to conduct its business in the regions we operate in, and operational staff receive full training in all aspects of compliance with the legal and regulatory requirements of the industry.
InDebted is actively involved in the ongoing development of the industry through our participation in industry governing bodies and professional associations such as The Institute of Mercantile Agents (IMA).
InDebted actively disencourages compensation models that promote non-compliant behaviours. As such, no member of our team is in anyway incentivised based on recovery performance and instead, our customer facing staff are incentivised based on customer experience.