What will you accomplish?
Utilize excellent written communication skills to interact clearly and concisely with clients with the aim of providing a world-class customer service experience. This role will interact with clients on a daily basis through email so strong written skills are required.
Create and maintain numerous logs and reports.
Track and report any Disputes to clients following their requirements.
Multiple departmental tasks, including evaluations and call monitoring.
Meet and exceed client requirements and deadlines.
Comply with applicable laws, regulations, policies, and procedures.
What do we need from you?
Self-motivated, Organized and resourceful - You should possess critical thinking and problem-solving skills to provide the highest level of service to clients,
A minimum of 1 year Customer/Client Service experience,
Highly dependable and flexible. This role will be required to cover eight hour shifts from 8.00am - 5:00pm Central Time,
A high level of proficiency with Excel, Word, Outlook and other web-based tools to interact with clients and complete their daily tasks,
Ability to successfully multitask and interact with clients and other departments within the organization,
Experience working in a fast-paced team environment, and
Familiarity with debt collection regulations in the United States is a plus.
WHAT WE OFFER
Very competitive hourly rate
Existing InDebted USA benefits package,
Exposure to world-class and high-level clients and partners; and
An experienced and enthusiastic team with huge growth potential.