Data-driven Studies & Research Papers

Unfortunately, not all customers pay their debts on time and those that are behind in meeting their obligations with one company, are often likely to be behind with others. But it can be in an organization’s best interests – both from a commercial and social responsibility perspective – to help get their customers back on track with their payments. And relying on the more flexible and customer-centric model of digital debt collection can help.

Customers and businesses struggling to meet their financial commitments are more likely to respond to debt collectors who provide a positive and supportive experience – which is why the future of debt collection is digital.

The long-held stigma around debt collection has meant organisations often choose to write off overdue debts rather than risk tarnishing their brand. But a digital model offers the potential for commercial returns without the risk.

The relationship organisations have with their customers these days is very much a digital one – which is why a digital approach should also apply to debt recovery.