About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past due accounts. In this role, you will engage with customers via digital channels (email, SMS, live chat) to address their inquiries, negotiate payment solutions, and achieve optimal payment outcomes. You will be responsible for balancing the need to maximise collections performance with a commitment to delivering exceptional customer experiences, adhering to regulatory requirements, and ensuring compliance with internal processes. Your ability to blend empathy, compliance and process adherence, and performance-driven collections strategies will be key to success in this role.If you thrive in a fast-paced environment, see challenges as opportunities to innovate, are motivated by the chance to help change the world of debt recovery for good, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.

About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Why do we need this role? As InDebted continues to grow and regionalize our operations, having strong, centralized knowledge management is more important than ever. This role is not a backfill, but a new position created to support our evolving structure and ensure teams across regions have access to accurate, aligned, and up-to-date information.The Knowledge Management Lead will play a key role in setting the foundation for how knowledge is created, maintained, and shared. By establishing clear documentation standards and driving process alignment, this role will help scale our support capabilities while maintaining quality and consistency across all markets.How will this role help InDebted achieve its mission?This role supports InDebted’s mission by making sure our teams have the right information at the right time to deliver a seamless, high-quality experience for every customer.By enabling access to consistent, easy-to-understand knowledge, the Knowledge Management Lead helps our teams work more efficiently, stay compliant, and support customers with greater confidence and care.About the TeamThe Knowledge Management Lead will be part of InDebted’s Customer Excellence function — a global team on a mission to enable world-class customer experiences through training, quality, knowledge, systems, and reporting. We empower our support teams to do their best work by ensuring they have the tools, knowledge, and processes they need to succeed, no matter where they are in the world.Within Excellence, the Knowledge Management team plays a critical role in connecting the dots across regions, teams, and processes. We create structure out of complexity and ensure the right knowledge is available at the right time — enabling faster onboarding, better compliance, and more confident support. As InDebted continues to expand globally, our work directly contributes to delivering a consistent, intelligent, and customer-obsessed experience at scale.

About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.The Training Design & Insights Specialist will be part of InDebted’s Customer Excellence function — a global team on a mission to enable world-class customer experiences through training, quality, knowledge, systems, and reporting. We empower our support teams to do their best work by ensuring they have the tools, knowledge, and capabilities they need to succeed, no matter where they are in the world.Within Excellence, the Training team plays a vital role in onboarding, developing, and scaling agent performance across all stages of our global growth. We create training that’s thoughtful, targeted, and ready to evolve with the needs of our customers and the realities of our operations. As we expand into new markets and strengthen existing ones, this role helps ensure our learning content is structured, effective, and insight-led — with AI and data at the core.