What will you accomplish?
Utilize excellent written and verbal communication skills to interact clearly and concisely with clients with the aim of providing a world-class customer service experience. This role will interact with clients on a daily basis through email and the telephone so strong written and verbal skills are required,
Analyze clients’ concerns to understand why they are reaching out to us. Be able to acknowledge clients' concerns, clarify the issue, determine the cause of the problem, and fix it,
Recommend potential process or technology improvements to internal InDebted teams based on daily interactions with clients,
Meet and exceed client requirements and deadlines; and
Comply with applicable laws, regulations, policies, and procedures.
What do we need from you?
Self-motivated, Organized and resourceful - You should possess critical thinking and problem-solving skills to provide the highest level of service to clients,
A minimum of 1 year Customer/Client Service experience,
Highly dependable and flexible. This role will be required to cover eight hour shifts from 7:30am - 4:30pm Central Time,
A high level of proficiency with Excel, Word, Outlook and other web-based tools to interact with clients and complete their daily tasks,
Ability to successfully multitask and interact with clients and other departments within the organization,
Experience working in a fast-paced team environment, and
Familiarity with debt collection regulations in the United States is a plus.
WHAT WE OFFER
Very competitive hourly rate
Existing InDebted USA benefits package
Exposure to world-class and high-level clients and partners
An experienced and enthusiastic team with huge growth potential.