FAQ • InDebted (USA)


Answers to our frequently asked questions.

We sure do. Just select Help Center from our Customers menu at the top of this page to access our regularly-updated online help center, packed with helpful content.

Please send us your bankruptcy case number. We will update our records.

Respond to our communications letting us know that you do not identify the account and we follow up with you shortly.

When an account is referred to us, the account holder’s verification details are securely passed onto us. To protect account privacy, we request these details be verified before proceeding to ensure we are talking with the account holder.

You bet! We don't even charge payment processing fees.

Many companies partner with InDebted to help their customers easily resolve overdue accounts. This could happen the day after you miss your first payment or perhaps after you have missed a few.

In any case, people partner with us because we make the process easy and do it better than anyone else :)

We are a new kind of debt collection agency. One focused on customer experience and providing people with the tools they need to easily resolve their accounts.

Yes! Our fantastic Customer Service team is ready to help on Live Chat.

We receive your account balances directly from our client. It is possible that they have added additional fees or that further amounts are now also payable. A member of our team can assist you in confirming the details of your account.

If you are still getting messages from us it means that our records still show that the account is outstanding. Not all of our clients update us in real time so there can be a delay in syncing between our systems. Simply respond to any of our messages to let us know and we will confirm and update our records.

Still have questions? Contact Us