OMNICHANNEL DEBT COLLECTION

Give customers choice, boost engagement by 280%

InDebted drives higher liquidation by making it easier for customers to engage through the channel they prefer.

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CUSTOMER EXPERIENCE

Omnichannel debt collection is preferred by customers around the world

Powering engagement
Connect on modern channels, drive more interactions, and accelerate payments—with 70% of paying customers resolving their balance after opening an email.
Seamless customer experience
Through omnichannel debt collection, we understand the entire customer journey to provide individualised support, while ensuring each interaction is seamless.
Modern third-party collections
In traditional voice-based collections, 78% of calls are blocked. Supercharge your outsourced operations with InDebted’s omnichannel debt collection, driven by intelligence.
See omnichannel in action

PERFORMANCE

The industry leading third-party omnichannel solution

Higher, faster liquidation curves
Personalised outreach, omnichannel debt collection and self-serve payment options remove friction and expedite liquidation.
Scalable and efficient
Don’t let account capacity be your collections bottleneck. InDebted’s Collect solution supports multiple markets and uncapped volumes—built for high-growth or global organisations.
Up to 40% higher liquidation than voice-only strategies
See how Cash Converters increased collections performance and doubled payment plans by moving from traditional collections to InDebted’s next generation solution.
Read the case study

SCALE

One efficient solution, without compromising quality

Unlike traditional contact centre collections, InDebted’s omnichannel capabilities ensure each customer receives dedicated care and attention to help them get back on track—regardless of account volumes.

Simplifying outsourced collections for global businesses

With geo-compliance and multilingual support, our omnichannnel debt collection supports multiple markets and uncapped volumes — built for high-growth or global organisations.

Regions

United States
United Kingdom
Australia
Mexico
New Zealand
Canada

Languages

Spanish (US & MX)
French Canadian
English

What is omnichannel debt collection?

Omnichannel debt collection means supporting customers through multiple channels, including live chat, phone, email, SMS, and self-serve functionality. True omnichannel creates a consistent experience across each of these touchpoints – enabling customers to continue the conversation where they left off.

If their last contact was an email, the agent answering their call should be able to see their full contact history, supporting the customer to a seamless resolution.

See the experience

How does omnichannel debt collection boost performance?

In traditional third party debt collection, 78% of calls are blocked.

Instead of relying purely on outbound calling, omnichannel debt collection means providing a connected customer experience using the channels that customers prefer to engage with. By doing so, our Collect solution creates a better collections journey that’s smooth and engaging, supporting more customers to resolve their debt faster. The result? Quick resolution, a connected experience and more engaged customers.

How does omnichannel debt collection work?

Omnichannel debt collection creates a connected collections experience that drives better results for both customers and businesses. Here’s how it works:

Our AI and machine learning technology personalises every customer’s journey by understanding their unique preferences and behaviors. This intelligent approach means:

• Customers receive communications through their preferred channels
• Every interaction is tailored to their previous engagement
• They can take immediate action through any channel and self-serve through our customer portal at any time
• Our agents have full visibility of their journey and can instantly access interaction history to provide targeted support

For example, if a customer typically responds to day time SMS messages, our system adapts automatically. If they prefer to manage payments online, they can self-serve via our customer portal. And when customers need support, our team has full visibility of their journey to provide immediate, informed assistance.

This connected approach creates experiences customers want to engage with, leading to faster resolutions and improved collection rates across all channels.

CLIENT STORY

Industry leading results powered by InDebted’s omnichannel solution

Future-thinking organisations choose InDebted as their third party collections partner to give their customers an easy, frictionless experience.

“Customer experience is critically important to Trustly, and InDebted’s omnichannel collections approach is core to how we support our loyal customers when they miss a payment.”