AUSTRALIA AND NEW ZEALAND
The next-generation solution to traditional debt collection agencies
Intelligence
Using AI and machine learning, intelligent strategy outperforms traditional debt collection methods.
Engage
With an empowering omnichannel collections experience, 86% of customers self-serve their accounts.
Experience
Our agents are backed by the right incentives – with an average 4.9 star rating from 2,500 customer reviews.
Support customers who need a helping hand
Flexible payment options
Empower your customers to customise a payment plan, with sustainable options for every situation.Proactive support
Providing options for customers throughout their collections journey - not just when they put their hand up for help.Intuitive journeys
Built for ease and convenience, with no unnecessary pressure or friction.Customer care
“Customer experience is critically important to Trustly, and InDebted’s omnichannel collections approach is core to how we support our loyal customers when something unexpected happens.”
Rakesh Teckchandani
Senior Director Risk Product
Cash Converters partners with InDebted to generate a 40% increase in liquidation
Challenge
- Cash Converters worked with a traditional collections agency who used channels such as calling and letters.
- Cash Converters appointed InDebted as a challenger agency to test a sophisticated digital offering with their consumer base.
Impact
- In 90 days, InDebted generated 40% higher liquidation when compared to their traditional agency.
- They saw a 50% increase in number of new payment plans created in the first 18 months.
“Excellent client services and client engagement. Their team is always ready to help. Their monthly reports offer advanced insights into the current market trends in debt collection, which helps us in our decision-making process.”
Murali V
Operations Manager, Collections & Hardship
Ellie Tahzib
Chief Operating Officer
Pierre Bergamin
Chief Technology Officer
Fran Ereira
Managing Director (Acting)
Multi-layered compliance
One world-class solution
Local regulations are built into our infrastructure by code, ensuring collections activity is consistent with applicable laws and regulations.Customer engagement
Our agents are backed by the right incentives, custom training programs, robust Quality Assurance and weekly coaching.Industry-trusted compliance and security
ISO certified, SOC 2 and PCI compliant, while our experienced compliance team works to ensure that your business—and customers—are protected.Access our Vanta Trust report
