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NORTH AMERICA

The market-leading collections extension in the United States and Canada

InDebted is the debt collection partner for future-thinking organisations such as Snap Finance, One Main and Possible Finance.
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Multi-layered compliance

  • One world-class solution

    Fully licensed and compliant with credit collections laws throughout the United States, including New York City.

  • Customer engagement

    Our agents are backed by the right incentives, custom training programs, robust Quality Assurance and weekly coaching.

  • Industry-trusted compliance and security

    ISO certified, SOC 2 and PCI compliant, while our experienced compliance team works to ensure that your business—and customers—are protected.
    Access our Vanta Trust report
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“Customer experience is critically important to Trustly, and InDebted’s omnichannel collections approach is core to how we support our loyal customers when something unexpected happens.”

Rakesh Teckchandani

Rakesh Teckchandani

Senior Director Risk Product

Trusted by leading US businesses

Possible One main Klarna
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RESULTS

Up to 40% higher liquidation than traditional methods

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    86% self-serve rate

    Make it easy for customers to resolve their balance, their way - without needing to speak with an agent.

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    A better customer experience

    Our team is here to support – with an average 4.9 star rating from 2,500 customer reviews.

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    59% higher Spanish liquidation

    Connect with Spanish (MX) customers across voice and digital channels. 

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CLIENT STORY

Trustly partners with InDebted to uplift their collections performance 20x

  • Challenge

    • 2023 was a year of rapid growth for Trustly, reaching $58 billion in annual transaction value – a 79% YoY increase.
    • In this period of growth, their monthly collections referrals increased 12x.

  • Impact

    • Trustly’s collections performance increased 20x, successfully recovering $4 million USD in otherwise lost revenue.
    • During this period, 70% of Trustly’s paying customers self-served their accounts, and 4 out of 5 have resolved their balance in full.
Location
Global
Industry
Payments
Business size
650 million customers
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“We want to empower our customers to resolve their overdue balances in a way that truly works for their circumstances. InDebted makes that seamless. Finding a collections partner that can support our growth, while still providing an exceptional experience for our customers is a win-win.”

Rakesh Teckchandani

Rakesh Teckchandani

Senior Director Risk Product

Read Trustly's story
Our operations
Global outlook, local expertise

  • Brad brings a wealth of experience, having co-founded and served as Managing Partner at M&G Solutions, a leading collections consulting firm. Additionally, he has held senior executive positions at Capital One, Teleperformance, and Affinity Global, where he served as President. Brad has partnered with leading financial institutions such as the top 20 card issuers, where he was responsible for driving growth, developing customer-centric strategies, and improving performance.

    Brad Bone

    Managing Director, US

  • Jag brings extensive business and operational leadership experience. After successfully building and exiting Kitply—a venture he co-founded—he joined InDebted as an early investor and founding team member. Jag played a pivotal role in InDebted’s formative years, laying the foundation for global success. Now, he is spearheading InDebted’s expansion across Canada, leveraging his deep understanding of the market and InDebted's innovative approach to collections technology.

    Jag Khangura

    Managing Director, CA

Find licensing information where you operate

InDebted meets all licensing and regulatory requirements in the United States, Canada, Australia, New Zealand, and the United Kingdom.
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HYBRID STRATEGY

Enter into a new era of voice intelligence

We can work with you to incorporate outbound voice into a hybrid strategy, driven by intelligence.
  • Intuitive campaigns

    Intuitive campaigns

    Fine tune outbound calls to those who prefer them with personalised offers and better outcomes.

  • Training & incentives

    Training & incentives

    Create positive conversations with a team that’s incentivised on consumer outcomes, not dollars collected.

  • Flexible payment options

    Flexible payment options

    Set customers up for success with repayment options that work for every situation.

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