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SUBSCRIPTIONS & PAYMENTS

Finally, a solution to recovering open debt

Reduce revenue leak, while offering a positive collections customer experience.
4.9
4.9
•
Based on 2,500+ Google reviews
Based on 2,500+ Google reviews
ISO certified, SOC 2 and PCI compliant
Take an interactive tour
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Overdue payments could be costing over 10% of your annual revenue

Bad debt is inevitable, but writing it off doesn’t have to be.
Protect revenue by recovering failed or missed subscription payments quickly, while preserving customer lifetime value.
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“Customer experience is critically important to Trustly, and InDebted's omnichannel collections approach is core to how we support our loyal customers when something unexpected happens.“

Rakesh Teckchandani

Rakesh Teckchandani

Senior Director Risk Product

Modern collections for customer-centric brands

Companies such as Trustly, Klarna and Turo partner with InDebted to empower customers to manage their overdue balance, their way.

Klarna Turo
See the customer experience
STRATEGY

Led by technology, with a human touch

  • Personalised outreach

    Machine learning models engage based on each customers’ preference, with friendly messages that drive high engagement.

  • Omnichannel engagement

    A streamlined customer experience, enabling customers to self-serve their debt, their way.
    Omnichannel

  • Up to 40% increased liquidation

    Empathetic, effective and intelligent strategy that outperforms traditional debt collection methods.
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EXPERIENCE

Reactivate failed payments back into returning customers

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    A better experience

    Re-engage churned customers and boost lifetime value, with an intuitive digital-first journey.

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    86% of customers self-serve

    Built for ease and convenience, with no unnecessary pressure or friction.

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    Flexible payment options

    Empower your customers to customise a payment plan, with sustainable options for every situation.

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    Supported by people who care

    Our team is here to support – with an average 4.9 star rating from 2,500 customer reviews. 

See it in action
CLIENT STORY

Trustly partners with InDebted to uplift their collections performance 20x

  • Challenge

    • 2023 was a year of rapid growth for Trustly, reaching $58 billion in annual transaction value – a 79% YoY increase.
    • In this period of growth, their monthly collections referrals increased 12x.

  • Impact

    • Trustly’s collections performance increased 20x, successfully recovering $4 million USD in otherwise lost revenue.
    • During this period, 70% of Trustly’s paying customers self-served their accounts, and 4 out of 5 have resolved their balance in full.
Location
Global
Industry
Payments
Business size
650 million customers
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“We want to empower our customers to resolve their overdue balances in a way that truly works for their circumstances. InDebted makes that seamless. Finding a collections partner that can support our growth, while still providing an exceptional experience for our customers is a win-win.“

Rakesh Teckchandani

Rakesh Teckchandani

Senior Director Risk Product

Read Trustly's story
INSIGHTS

Analyse engagement and recovery performance

Access the data you need, when you need it
View performance dashboards in the client portal, including spindown reports, payment plan forecasts, channel engagement and more.
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    Contingent pricing model

    Commission is based on your account volumes, balances and implementation specifications.
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    Easy onboarding and implementation

    Led by our dedicated onboarding team, with integration options and time frames determined by custom requirements.
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    Enterprise partnership

    Your dedicated account manager is on-hand to maximise your experience, and ensure ongoing performance.
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    Trust & compliance

    ISO certified, SOC 2 and PCI compliant, with licensing in all operational markets.
A new generation collections partnership
Jan Hansson
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“Partnering with InDebted has saved us the time, cost and inefficiencies of needing a new supplier in every region. InDebted is a key part of us delivering our customers a better way to shop, globally.“

Jan Hansson

Jan Hansson

VP, Collections

SCALE

The only third-party AI driven collections solution with a multi-national presence

Scalable to support high-growth or global organisations, while ensuring each customer receives dedicated care and attention to help them get back on track.
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Ready to learn more?
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