InDebted was founded in Sydney in 2016 with a mission to change the world of consumer debt recovery for good. We work with consumer and commercial credit businesses to help people like you get back on track when they fall behind. The good news is - you’re in safe hands. Over 2,300 people have left us 5 star Google reviews for how easy and friendly we are to deal with. Not bad for a debt collector!

• • You can still manage your account through the same secure online portal linked to the communications sent to you. You may use the same reference number as the one previously provided to you.
• • Any emails sent to you will come from indebted.nz instead of Debtworks.
• • If you have questions or need support, you can contact InDebted’s Customer Experience team through collections@indebted.nz , or by calling 0800 922 922

If you have a payment plan currently with Debtworks, you don’t need to do anything. Your payments will continue as currently scheduled. However, the bank account for payments will now read on your bank statement as “InDebted”.

You can still pay using the same payment options that Debtworks previously offered.

If you have received an email or SMS this should include a link to pay your account online, Alternatively options are available below or by contacting our team via 0800 922 922 or collections@indebted.nz

• • Credit or Debit Card Payment*
    • Please note: Credit cards may not be accepted for some accounts. All card payments incur a card transaction fee - please call us on 0800 922 922 to pay by card. Alternatively, if you received a paylink via our email or SMS you can pay by card immediately.
  • 
    Direct Credit or Automatic Payment
    • If you are paying a One NZ debt please use the following bank account:
      • Account Name: InDebted New Zealand
      • Account Number: 06-0111-0246839-03
    • If you are paying a NZTA / Waka Kotahi debt please use the following bank account:
      • Account Name: InDebted New Zealand
      • Account Number: 06-0111-0698528-00
    • For all other debts please use the following bank account:
      • Account Name: InDebted New Zealand
      • Account Number: 06-0111-0246839-02
    • Please Insert the following particulars and reference to ensure your payment is allocated to your debt:
      • Particulars: Insert your InDebted 6-7 digit debt number.
      • Reference: Please include your name e.g W Smith or Acme Industries
  • 
    Multiple Debts
    • If you have several debts with us, please set up each debt individually to ensure payments are credited to the correct account.
  • 
    Terms and Conditions
    • By paying your debt, you agree to the Payment terms.
  • 
    Partial Payment
    • If you are not paying your debt(s) in full, please ensure you contact our team to ensure this is an acceptable repayment plan for your account. Our team can assist on 0800 922 922 or email us at collections@indebted.nz
    • Please note failure to discuss acceptance of your repayment could result in further collection action.
  • 
    Pay via Australian Bank Account
    • If it is easier for you to pay your debt through our Australian bank account then please find all bank details below. Please be sure to add your debt reference number and name when paying:
      • Australian Bank: ANZ Bank
      • Account Name: InDebted
      • BSB: 013-381
      • Account: 414-110-349
      • Address: ANZ Northland Branch, 2-50 Murray Road, Preston 3072
      • Particulars: Please insert your InDebted Debt Reference Number
      • Reference: Please include your name e.g. W Smith or Acme Industries
    • Please note, your debt needs to be paid in New Zealand dollars so fluctuations in the exchange rate may affect the debt value.
  
  
  • *Payment method availability is dependent on who your creditor is. If you have questions or wish to discuss your account, please contact us on 0800 922 922 or email us at collections@indebted.nz.