indebted team

Frequently Asked Questions

How much does it cost?

Our pricing is simple. We charge a flat 20% fee on anything we collect. That's it, really.

Are there any other fees?

No there is not. Our customers love our simple all-inclusive pricing. There are no up-front fees, no annual fees, no skip tracing fees, no other fees whatsoever.

Can I on-charge your collection fees to the debtor?

To do this you will need to provide evidence of an agreement which stipulates that this will occur. When you setup an account our team will review this documentation and apply the relevant settings to your account.

What if legal action is required?

If the debtor continues to ignore our requests, and the debt passes our legal review criteria, we may suggest exploring legal action to recover the debt. If this is the case, a member of our team will be in touch to discuss options.

Do you provide personal debt collection?

Whilst we collect both consumer and commercial debts, you must operate as a business (hold and ABN or NZBN) to engage our services.

How long does it take to collect a debt?

Every debt is unique and needs to be treated accordingly. Collection times can vary greatly depending on a variety of factors. We work to collect your debt as quick as possible as we also don't get paid until you do.

Am I provided regular updates on the status of my debts referred for collection?

Once your debt is submitted you will receive a confirmation email which also invites you into our online client portal. From here you have complete access to all updates on your debts.

Where does InDebted operate?

Our services cover all of Australia and New Zealand.

Is InDebted licensed to perform debt collection?

Yes, InDebted maintains all relevant and required state and territory licenses. We are also ACCC compliant and a member of the Institute of Mercantile Agents.

Do you provide support?

Yes, we provide free online support to all of our customers. Our friendly and knowledgeable experts are here to help, around the clock. We’ll give you a speedy response by email or phone – no matter where you are.

Further questions?

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