indebted team

Frequently Asked Questions

How much does it cost?

Our pricing is simple. We charge a flat 20% fee on anything we collect. That's it, really.

Are there any other fees?

No there is not. Our customers love our simple all-inclusive pricing. There are no up-front fees, no annual fees, no skip tracing fees, no other fees whatsoever.

What if legal action is required?

Do you provide personal debt collection?

Whilst we collect both consumer and commercial debts, you must operate as a business (hold and ABN or NZBN) to engage our services.

How long does it take to collect a debt?

Our average collection time is approximately 3 weeks, however, every debt is unique and needs to be treated accordingly. Collection times can vary greatly depending on a variety of factors. Once your debt is submitted your account manager will give you a more precise estimate.

Am I provided regular updates on the status of my debts referred for collection?

Once your debt is submitted you will receive a confirmation email which also invites you into our online client portal. From here you have complete access to all updates on your debts.

Where does InDebted operate?

Our services cover all of Australia and New Zealand.

Is InDebted licensed to perform debt collection?

Yes, InDebted maintains all relevant and required state and territory licenses. We are also ACCC compliant and a member of the Institute of Mercantile Agents.

Further questions?

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