About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

As a result of an internal promotion, we’re looking for a growth-focused Finance Operations Lead to lead and scale our accounting team.

The role will report to the VP, Finance and Operations and take direct responsibility for the production & reporting of timely and accurate financials, process transactions and provide financial oversight across our global operations. With a track record of leading and growing teams in high-growth businesses, you will play a key role in driving growth within InDebted’s Finance function, assisting to scale our team in response to our continued rapid global expansion. 

You’ll be expected to build strong relationships with other business leaders across the globe and work well cross functionally at all levels of the organization to get things done. People management and development will be a key ingredient to your success as we need to add people, processes and systems to support our growth,and our 4 day working week!

You will possess the ability to move quickly and respond to unique situations. You are a self starter who thrives on building processes and you use your own initiative to get things done. We have a strong focus on ‘bias for action’ so you don’t mind taking calculated risks to reach a result. 


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>As a result of an internal promotion, we’re looking for a growth-focused Finance Operations Lead to lead and scale our accounting team.</div><div><br></div><div>The role will report to the VP, Finance and Operations and take direct responsibility for the production &amp; reporting of timely and accurate financials, process transactions and provide financial oversight across our global operations. With a track record of leading and growing teams in high-growth businesses, you will play a key role in driving growth within InDebted’s Finance function, assisting to scale our team in response to our continued rapid global expansion.&nbsp;</div><div><br></div><div>You’ll be expected to build strong relationships with other business leaders across the globe and work well cross functionally at all levels of the organization to get things done. People management and development will be a key ingredient to your success as we need to add people, processes and systems to support our growth,and our 4 day working week!</div><div><br></div><div>You will possess the ability to move quickly and respond to unique situations. You are a self starter who thrives on building processes and you use your own initiative to get things done. We have a strong focus on ‘bias for action’ so you don’t mind taking calculated risks to reach a result.&nbsp;</div>

<li>Oversee and manage our core finance team in general accounting, monthly financial close process, financial operations, A/R, A/P, and tax compliance</li><li>Own optimization of timely and audit-ready financial statements, internal controls, and management reporting</li><li>Own all accounting processes and ensure the function has the appropriate tech stack and internal processes in place to support scalability and automation of the business, as well as maximizing team productivity and reporting accuracy</li><li>Collaborate with internal and external teams to support key company initiatives, particularly those around segmented P&amp;L reporting</li><li>Partner closely with FP&amp;A / Commercial team to provide timely and accurate reporting for forecasting and analytics</li><li>Coordinate with external accountants and tax advisors to ensure compliance with all applicable tax laws and filing and withholding requirements</li><li>Own vendor relationships with key company partners to ensure the controlled and efficient processing of financial data</li><li>Develop and implement strategies to improve accounting processes for revenue recognition, capitalization of equipment and software development, and accounting system configurations</li><li>Grow a strong, motivated finance team and ensure tangible and realistic career pathways for the growing team</li><li>Demonstrate a high level of personal accountability, innovative thinking, and continuous improvement</li>

<li>CA, CPA or equivalent certification required</li><li>Proven track-record of managing high performing teams and developing talent within an organization</li><li>3+ years as a Financial Controller or similar seniority role</li><li>Strong knowledge and leadership of an accounting team. Proven experience building, developing, mentoring, and inspiring a large, diverse, high performing professional accounting team.</li><li>Ability to work in a growing, entrepreneurial organization; ability to quickly identify both risks and opportunities while maintaining a strong focus on both process improvements and results</li><li>Strong technical accounting knowledge including understanding of IFRS</li>

<li>Experience working in a tech start-up</li><li>Public accounting as well as commercial experience</li><li>Experience with US GAAP</li><li>Experience working with multiple jurisdictions - we have subsidiaries in North America, Europe and APAC</li><li>ERP/systems implementation experience</li>

<li>Helped ‘level-up’ our month-end and reporting process, moving towards a cycle of continuous accounting</li><li>Completed a diagnostic on our existing team and proposed new systems, hires and procedures to manage the growth</li><li>Been involved with the selection and implementation of a new ERP</li><li>Learnt the lingo of the industry; able to prepare clear and concise reports for management</li>

In your first 6-12 months, you would have: 

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer flexible schedules, generous time off, competitive salaries and other perks that come with being a remote-first company.

What does it take to be successful in this role?

Utilize a combination of analog and digital outbound tools to engage customers and assist them in taking the first step on their path to financial fitness by resolving past due accounts,

Analyze customers’ concerns situation by understanding why they are engaging with us,

Acknowledge customer’s situation, clarify any issues, propose solutions, explain the best solution to solve the problem and if necessary, follow up to ensure resolution,

Compliance with numerous applicable laws, regulations, policies and procedures

All other duties as assigned to the role



<div><b style="font-size: 1.5rem">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer flexible schedules, generous time off, competitive salaries and other perks that come with being a remote-first company.</div><div><br></div><div><b>What does it take to be successful in this role?</b></div><div><br></div><div>Utilize a combination of analog and digital outbound tools to engage customers and assist them in taking the first step on their path to financial fitness by resolving past due accounts,</div><div><br></div><div>Analyze customers’ concerns situation by understanding why they are engaging with us,</div><div><br></div><div>Acknowledge customer’s situation, clarify any issues, propose solutions, explain the best solution to solve the problem and if necessary, follow up to ensure resolution,</div><div><br></div><div>Compliance with numerous applicable laws, regulations, policies and procedures</div><div><br></div><div>All other duties as assigned to the role</div><div><br></div>

<li>Excellent written and verbal communication skills in order to interact clearly and concisely with customers with the aim of providing world-class customer service experience and resolving their situation</li><li>Ability to express empathy when needed with the customer combined with a results oriented approach&nbsp;</li><li>Highly dependable and flexible. This role will be required to cover eight hour shifts (early morning and late start shift available)</li><li>Can navigate thru web-based tools</li><li>Experience working in a fast-paced team environment&nbsp;</li><li>Self-motivated and resourceful&nbsp;</li><li>Demonstrated ability to achieve and exceed scorecard targets, and&nbsp;</li><li>Familiarity with debt collection regulations in the United States and/or Customer Service experience is a plus.</li>

<li>Opportunity to work with a fast-growing global Fin-tech company</li><li>Exciting and rapid career growth opportunities</li><li>Exposure to world-class and high-level client and partners; and</li><li>People centric culture with loads of events / benefits</li><li>An experienced and enthusiastic team with huge growth potential</li><li>Very competitive hourly rate, existing InDebted USA benefit package</li><li>No experience! No problem! We have a comprehensive on-boarding and training program (paid) to develop your customer experience skills</li>

Customer Engagement Specialist - 2nd Shift

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

We're looking for an enthusiastic and resourceful Collection System Manager to be the key administrator of the Latitude by Genesys collection platform used by our acquired US business. This is an exciting opportunity to join a fast-growing FinTech company at a turning point of its global expansion and be a key stakeholder to assist us to continue to integrate our acquired US business into our global company.
 
The Latitude platform supports a number of our important US Clients from our acquired business in the US, and complements our internal proprietary digital first collections platform we use with our global clients. You will be the system administrator and internal point of contact for any systems related questions or queries relating to Latitude by Genesys platform. You will act as the link between the system vendors, IT, Compliance, Operations, and Client Support delivering expertise, education, support and guidance to all parties for anything Latitude related. 
 
The ideal candidate is an independent, high-achieving individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a thriving and fast-paced company and to contribute to shaping its future, this is the role for you.


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>We're looking for an enthusiastic and resourceful Collection System Manager to be the key administrator of the Latitude by Genesys collection platform used by our acquired US business. This is an exciting opportunity to join a fast-growing FinTech company at a turning point of its global expansion and be a key stakeholder to assist us to continue to integrate our acquired US business into our global company.</div><div>&nbsp;</div><div>The Latitude platform supports a number of our important US Clients from our acquired business in the US, and complements our internal proprietary digital first collections platform we use with our global clients. You will be the system administrator and internal point of contact for any systems related questions or queries relating to Latitude by Genesys platform. You will act as the link between the system vendors, IT, Compliance, Operations, and Client Support delivering expertise, education, support and guidance to all parties for anything Latitude related.&nbsp;</div><div>&nbsp;</div><div>The ideal candidate is an independent, high-achieving individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a thriving and fast-paced company and to contribute to shaping its future, this is the role for you.</div>

<li>Serve as consultant to higher level supervisors in the planning and implementation of complex workflows utilized to manage account inventory.</li><li>Create automation of file transfer and processing within Latitude.</li><li>Create and maintain client interfaces within Latitude Exchange</li><li>Ensure that client projects are implemented in accordance with schedule</li><li>Involved in planning, developing, and managing of client projects, as well as directing appropriate team members in fulfilling specifications to meet client and company objectives</li><li>Scope out technical requirements and set realistic implementation dates</li><li>Work closely with various departments</li><li>Help to evolve processes and procedures to meet client needs and provide expertise to the team</li>

<li>Previous experience in collections&nbsp;</li><li>Ability to communicate clearly and effectively with our clients</li><li>Previous experience in handling file conversions</li><li>Previous experience in creating workflows and inventory management</li><li>Work closely with Vendors and internal stakeholders on implementation of new tools to be used in conjunction with Latitude</li><li>3+ years of experience with using Latitude</li>

<li>Exposure to high growth technology businesses</li><li>Previous experience using Latitude by Genesys software</li><li>Previous collections experience</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

Indebted is seeking a Revenue Operations Analyst to drive strategy, improve efficiency, and promote a data driven culture for account executive and sales development teams. You will work on everything from the highly strategic to the operational, such as implementing go to market strategy, building headcount modeling and territory planning, forecasting and pipeline coverage, implementing and refining sales workflows, and supporting tech stack design. You will be seen as the key business partner for the Sales team, and you will support the daily operations of Account Executives and BDRs. You will partner closely with the Marketing, Business Development, Strategy, Business Applications, and other roles to ensure the broader organization is communicating effectively and working collaboratively.

This role will be accountable for driving productivity, effectiveness, efficiency, scalability, and continual enhancements for customer-facing teams as we enable revenue growth. An ideal candidate will be highly analytical, self-driven, collaborative, and strategic.


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>Indebted is seeking a Revenue Operations Analyst to drive strategy, improve efficiency, and promote a data driven culture for account executive and sales development teams. You will work on everything from the highly strategic to the operational, such as implementing go to market strategy, building headcount modeling and territory planning, forecasting and pipeline coverage, implementing and refining sales workflows, and supporting tech stack design. You will be seen as the key business partner for the Sales team, and you will support the daily operations of Account Executives and BDRs. You will partner closely with the Marketing, Business Development, Strategy, Business Applications, and other roles to ensure the broader organization is communicating effectively and working collaboratively.</div><div><br></div><div>This role will be accountable for driving productivity, effectiveness, efficiency, scalability, and continual enhancements for customer-facing teams as we enable revenue growth. An ideal candidate will be highly analytical, self-driven, collaborative, and strategic.</div>

<li>Work with leadership from our Sales, Marketing, Finance, and Data Analytics to ensure seamless collaboration between departments</li><li>Strategically plan, manage, and maintain AE account assignments, as well as contributing to maintaining our penetration of our TAM.</li><li>Implement and maintain the workflow relationships and data flow between our SDR and AE pipelines.</li><li>Work with Marketing and Sales to support the efficient and timely go-to-market cadences of our SDR team with qualified leads.</li><li>Manage a Sales-oriented tech stack. Collaborate with Business Applications, Sales Operations, and others to ensure Salesforce is optimized for the AE use case. Ensure that data and processes flow seamlessly between tools.&nbsp;</li><li>Analyze, report, and present key business data. This includes creating key recurring reports (MBRs, QBRs, Attainment Reporting, etc.) as well as facilitating meetings and presenting back findings</li><li>Own and drive a handful of long-term change management initiatives each year. This will involve a mixture of project management skills, communication and presentation skills, strong collaboration across departments, and the initiative to push projects to completion</li><li>Partner with Sales Leadership to manage and analyze quota attainment and forecasting.</li><li>Develop a deep understanding of the sales journey while connecting insights directly to the business opportunity.</li><li>Identify, analyze, and resolve a wide range of process and operational issues or inefficiencies providing quick and decisive solutions</li>

<li>3+ years in an Sales/Revenue Operations, FP&amp;A, or Management Consulting role</li><li>Experience in SaaS Sales is a plus</li><li>Experience in a dynamic, hyper growth environment</li><li>Advanced knowledge of Excel and Powerpoint</li><li>Advanced knowledge of Salesforce</li><li>Experience with Sales Accelerators like Outreach or Salesloft is a plus</li><li>Experience with Sales Intelligence platforms (DiscoverOrg, Zoominfo, Bombora, Terminus, D&amp;B) are a plus</li><li>Experience with data visualization tools like Looker, Tableau, etc. are a plus</li><li>Experience with project management tools like JIRA are a plus</li><li>Experience with visualization and mapping tech stacks and process</li><li>Excellent communication and presentation skills</li><li>High attention to detail and organizational skills</li><li>Autonomous, self driven, and able to thrive in ambiguity</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

Indebted is seeking a Revenue Operations Analyst, Client Success to drive strategy, improve efficiency, and promote a data driven culture for our Customer Success Managers. You will work on everything from the highly strategic to the operational, such as implementing a customer health scoring framework, building headcount modeling and capacity planning for the CSM team, forecasting churn and retention, implementing and refining CSM processes, refining the onboarding process, and analyzing CSM and overall business performance. You will be seen as the key business partner for the Customer Success team, and you will support the daily operations of the Customer Success team. You will partner closely with the Sales Enablement, Business Applications (SFDC), Analytics, and other roles to ensure the broader organization is communicating effectively and working collaboratively.

This role will be accountable for driving productivity, effectiveness, efficiency, scalability, and continual enhancements for customer-facing teams as we enable revenue growth. An ideal candidate will be highly analytical, self-driven, collaborative, and strategic.


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>Indebted is seeking a Revenue Operations Analyst, Client Success to drive strategy, improve efficiency, and promote a data driven culture for our Customer Success Managers. You will work on everything from the highly strategic to the operational, such as implementing a customer health scoring framework, building headcount modeling and capacity planning for the CSM team, forecasting churn and retention, implementing and refining CSM processes, refining the onboarding process, and analyzing CSM and overall business performance. You will be seen as the key business partner for the Customer Success team, and you will support the daily operations of the Customer Success team. You will partner closely with the Sales Enablement, Business Applications (SFDC), Analytics, and other roles to ensure the broader organization is communicating effectively and working collaboratively.</div><div><br></div><div>This role will be accountable for driving productivity, effectiveness, efficiency, scalability, and continual enhancements for customer-facing teams as we enable revenue growth. An ideal candidate will be highly analytical, self-driven, collaborative, and strategic.</div>

<li>Work with leadership from our Sales, Marketing, Customer Success, Finance to ensure seamless collaboration between departments</li><li>Strategically plan, manage, and maintain CSM account assignments. Both as we launch a new year, but also as we hire new CSMs and shuffle/redistribute assignments</li><li>Manage a CSM-oriented tech stack. Collaborate with Business Applications, Sales Operations, and others to ensure Salesforce is optimized for a CSM use case. Ensure that data and processes flow seamlessly between tools. Define a CSM tech stack roadmap and partner with core functions to build and optimize the tech stack</li><li>Analyze, report, and present key business data. This includes creating key recurring reports (MBRs, QBRs, Attainment Reporting, etc) as well as facilitating meetings and presenting back findings</li><li>Own and drive a handful of long-term change management initiatives each year. This will involve a mixture of project management skills, communication and presentation skills, strong collaboration across departments, and the initiative to push projects to completion</li><li>Partner with CS Leadership to manage and set CSM targets</li><li>Oversee the annual planning process for the CSM team. Act as an intermediary between leadership, finance, and cross functional teams when modeling annual headcount planning, retention targets, and other key annual planning modeling outputs</li><li>Collaborate with the Business Applications Manager (SFDC Admin) to fix, enhance, and grow our <a href="http://Salesforce.com" class="postings-link">Salesforce.com</a> instance</li><li>Drive the data and system strategy for the Customer Success function. Build processes and improve systems to improve the efficiency, reach, and results of the CS team</li><li>Act as one of the primary stewards of data hygiene and governance for the CS team</li><li>Develop a deep understanding of the customer journey while connecting insights directly to the business opportunity</li><li>Identify, analyze, and resolve a wide range of process and operational issues or inefficiencies providing quick and decisive solutions</li>

<li>3+ years in an Operations, FP&amp;A, or Management Consulting role</li><li>Experience in a dynamic, hyper growth environment</li><li>Advanced knowledge of Excel and Powerpoint</li><li>Advanced knowledge of <a href="http://Salesforce.com" class="postings-link">Salesforce.com</a></li><li>Experience with Sales Accelerators like Outreach or Salesloft is a plus</li><li>Experience with data visualization tools like Looker, Tableau, etc. are a plus</li><li>Experience with project management tools like JIRA are a plus</li><li>Experience with visualization and mapping tech stacks and process</li><li>Excellent communication and presentation skills</li><li>High attention to detail and organizational skills</li><li>Autonomous, self-driven, and able to thrive in ambiguity</li>

Revenue Operations Analyst, Client Success

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

InDebted USA is looking for a Client Support Lead to join our USA Team


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>InDebted USA is looking for a Client Support Lead to join our USA Team</div>

<li>Keep learning and growing – Assist in leading the Client Support Team and provide coaching and direction to enable their and our client’s success. </li><li>Assume Ownership – Identify areas for process, product and digital improvement and work with our cross-functional team to improve the experience of our clients. You will be comfortable taking risks and making decisions. </li><li>Embrace change as opportunity – Bring your team on a journey through change. Help them understand the bigger picture and to see the positive aspects of a changing environment. </li><li>Have the bigger picture in mind – Work collaboratively with other departments to reach the department and company goals.</li><li>Be a champion of inclusion – You will help promote diversity within the department. You will value unique perspectives and you will encourage all the team and your peers to participate to their fullest. </li><li>Utilize excellent written and verbal communication skills to interact clearly and concisely with clients with the aim of providing a world-class customer service experience. This role will interact with clients daily through email and the telephone so strong written and verbal skills are required.</li><li>Analyze clients’ concerns to understand why they are reaching out to us. Be able to acknowledge clients' concerns, clarify the issue, determine the cause of the problem, and fix it.</li><li>Recommend potential process or technology improvements to internal InDebted teams based on daily interactions with clients.</li><li>Meet and exceed client requirements and deadlines.</li><li>Comply with applicable laws, regulations, policies, and procedures.</li><div><br></div>

<li>Self-motivated, organized, and resourceful - You should possess critical thinking and problem-solving skills to provide the highest level of service to clients.</li><li>A minimum of 2 years Customer/Client Service experience.</li><li>Strong leadership skills and the ability to lead a department in the absence of department manager.</li><li> Ability to be discrete and maintain high levels of confidentiality.</li><li>Strong support and interaction within the organization and all departments.</li><li>Highly dependable and flexible. This role will be required to cover 4 eight hour shifts from 7:30am - 4:30pm Central Time.</li><li>A high level of proficiency with Slack, Excel, Word, Front and other web-based tools to interact with clients and complete their daily tasks.</li><li>Ability to successfully multitask and interact with clients and other departments within the organization.</li><li>Experience working in a fast-paced team environment.</li><li>Familiarity with debt collection regulations in the United States is a plus</li>

<li>Very competitive salary rate &nbsp;</li><li>4 Day work week.</li><li>Existing InDebted USA benefits package.</li><li>Exposure to world-class and high-level clients and partners.</li><li>An experienced and enthusiastic team with huge growth potential.</li><div><br></div>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

Indebted’s RevOps team is seeking an experienced go to market systems leader to establish a high-performance team that will be responsible for accelerating our implementation of applications and processes.  This is a highly technical role that will be responsible for tools implementation, maintenance, system reliability, data connections and tech stack strategy.  You will work on everything from long term initiatives to keep our go to market engine humming to the tactical day to day support of our end users.  

Partnership and collaboration are core functions of this role and communicating through technical and business language is critical for success. The role will be accountable for a scalable tech roadmap, and continual enhancements for our client-facing teams.  An ideal candidate will be well versed in SaaS sales acceleration tools, self-driven, strategic, experienced with data governance and highly analytical.



<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>Indebted’s RevOps team is seeking an experienced go to market systems leader to establish a high-performance team that will be responsible for accelerating our implementation of applications and processes.&nbsp; This is a highly technical role that will be responsible for tools implementation, maintenance, system reliability, data connections and tech stack strategy.&nbsp; You will work on everything from long term initiatives to keep our go to market engine humming to the tactical day to day support of our end users.&nbsp;&nbsp;</div><div><br></div><div>Partnership and collaboration are core functions of this role and communicating through technical and business language is critical for success. The role will be accountable for a scalable tech roadmap, and continual enhancements for our client-facing teams.&nbsp; An ideal candidate will be well versed in SaaS sales acceleration tools, self-driven, strategic, experienced with data governance and highly analytical.</div><div><br></div>

<li>Own the design, implementation, and maintenance of the company’s GTM systems with a focus on scalable integration and workflows to support the growing needs of the business.</li><li>Act as the primary point of contact, primary administrator and internal expert on our sales and client success systems: Salesforce, Outreach, Zoominfo and more.</li><li>Work with managers and analysts from Sales, Client Success, Marketing, Finance and Revenue Operations to ensure seamless integrations with key systems (Salesforce, Hubspot, Financial Systems and Product).</li><li>Build trusted relationships with our vendors to ensure best practice usage, user adoption, and business value realization.</li><li>Ensure data integrity and architecture are managed to ensure ease of access and trust in our CRM data.</li><li>Maintain a view of technology trends to spot opportunities and develop recommendations for continued scaling and competitive advantage.</li><li>Develop a deep understanding of the customer journey to identify process and technical debt.</li><li>Identify, analyze, and resolve a wide range of process and operational issues or inefficiencies providing quick and decisive solutions.</li>

<li>8+ years of experience in a GTM Operations, Sales Operations, or Revenue Operations role, helping build the function at scale in a dynamic, high-growth environment.</li><li>Business acumen as well as deep experience managing Salesforce and related CRM applications, including AppExchange products, custom integrations, and marketing automation.</li><li>Deep experience in evaluating, implementing, and maintaining integrated business systems and processes.</li><li>Proven experience partnering effectively with application vendors and collaborating with subject matter experts to deliver successful system rollouts, adoption, and impact.</li><li>Track record of partnering effectively with global and geographically distributed teams to successfully define and roll out technology solutions.</li><li>Technically skilled, intellectually curious, able to lead complex technical conversations at multiple levels of the organization with team members, partners, and vendors.</li><li>Experience as product manager for GTM tech stack and/or project manager for technology projects and enhancements, with track record of meeting stakeholder needs under tight timelines and resource constraints.</li><li>Critical thinking and initiative to self-start and deliver projects from the discovery phase to stakeholder rollout and adoption.</li><li>Excellent documentation and verbal communication skills.</li><li>Experience with territory management, sales/account management processes, and sales metrics and reporting are a plus.</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

We are looking for a Finance Manager, North America to join our global Finance team to help us look after our North American operations. Our global Finance team primarily works in Australian Eastern Standard Time (GMT + 10) so some overlap between your day and ours would be ideal.

As a remote company, we look for folks who can adapt and learn quickly, are eager to work in a fast-paced environment, have excellent attention to detail, great communication and time management skills.

The Finance Manager, North America will have responsibility for the day to day accounting activities of our United States and Canadian subsidiaries. The role will have one direct report initially and scope to grow as the business scales.


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>We are looking for a Finance Manager, North America to join our global Finance team to help us look after our North American operations. Our global Finance team primarily works in Australian Eastern Standard Time (GMT + 10) so some overlap between your day and ours would be ideal.</div><div><br></div><div>As a remote company, we look for folks who can adapt and learn quickly, are eager to work in a fast-paced environment, have excellent attention to detail, great communication and time management skills.</div><div><br></div><div>The Finance Manager, North America will have responsibility for the day to day accounting activities of our United States and Canadian subsidiaries. The role will have one direct report initially and scope to grow as the business scales.</div>

<li>Lead the month-end close process, including close of sub-ledgers, accruals, journals and balance sheet reconciliations and the preparation and review of management reports for our United States and Canadian subsidiaries</li><li>Manage daily accounting activities including, but not limited to, cash, accounts payable, accruals, trust accounting and T&amp;E&nbsp;</li><li>Liaise with external tax accountants to ensure completion of tax filings and prepare statutory reporting</li><li>Review bank reconciliations and GL coding prepared by direct report</li><li>Partner with the business to accurately reconcile accounts, summarize activity, and resolve reconciling differences in a timely manner</li><li>Support the annual external financial statement audit by providing information accurately and timely</li><li>Research technical accounting(e.g., revenue recognition) guidance</li><li>Assist with compliance audits as required(e.g., banking, taxing agencies, insurance)</li><li>Assist Finance team with the budgeting and forecasting processes</li><li>Establish and maintain accounting policies and procedures, as well as identify new policies and areas of improvement</li><li>Continuously identify and develop solutions for process efficiency to improve operations and productivity</li>

<li>Bachelor’s / Master’s in Accounting, Finance, or related field</li><li>5+ years experience in accounting and finance roles</li><li>CPA strongly preferred</li><li>Combination of accounting firm and corporate setting preferred</li><li>Strong attention to detail with an ability to multi-task</li><li>Proactive and enthusiastic attitude with a focus on process enhancement</li><li>Strong communication and stakeholder management skills</li><li>Ability to work independently and as part of a team.</li>

<li>Experience in a SaaS or high-growth technology business</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

We are looking for a talented, hands-on Product leader to grow and scale our Product team, and help us craft and execute our product strategy. With a track record of leading Product teams in high-growth technology businesses, you’ll be responsible for building, growing and mentoring a team of product managers, and collaborating cross-functionally to bring amazing products and features to market. 

You’ll be a highly collaborative leader, working closely with our founder & CEO, senior leaders and teams across the business to align our roadmap with industry opportunities, driving the highest value for our customers and clients and ROI for our business. You will use your leadership ability, product craft, creative problem-solving skills and your drive to deliver on ambitious growth objectives. 

You will have a massive impact on InDebted’s business globally, and the teams and customers that use our products every day.


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>We are looking for a talented, hands-on Product leader to grow and scale our Product team, and help us craft and execute our product strategy. With a track record of leading Product teams in high-growth technology businesses, you’ll be responsible for building, growing and mentoring a team of product managers, and collaborating cross-functionally to bring amazing products and features to market.&nbsp;</div><div><br></div><div>You’ll be a highly collaborative leader, working closely with our founder &amp; CEO, senior leaders and teams across the business to align our roadmap with industry opportunities, driving the highest value for our customers and clients and ROI for our business. You will use your leadership ability, product craft, creative problem-solving skills and your drive to deliver on ambitious growth objectives.&nbsp;</div><div><br></div><div>You will have a massive impact on InDebted’s business globally, and the teams and customers that use our products every day.</div>

<li>Work with leadership to define, communicate, and evangelize a Product Vision and Strategy, and build tactical plans that deliver on our ambitious growth objectives.&nbsp;&nbsp;</li><li>Recruit, lead and coach a team of talented product managers and product designers, and ensure their strategic and tactical alignment among the team and with peers in Engineering.&nbsp;</li><li>Collaborate closely with senior leadership &amp; peers (in Engineering, Data, Marketing, Sales, Client Success, Customer Experience, Operations and Finance) to create and optimize InDebted’s product development processes.&nbsp;&nbsp;</li><li>Prioritise InDebted’s product roadmap based on the needs of our customers, clients and key market opportunities, balancing quick wins with long-term investments appropriately.</li><li>Set up required team processes to lead effective product innovation, product research &amp; development and product design.</li><li>Create, enhance and deliver products that will differentiate InDebted as the global market leader.</li><li>Work closely with our CEO, Head of Engineering and Head of Data to deliver on the product vision.&nbsp;</li><li>Create an innovative and inclusive culture that fosters empowerment, growth, and collaboration.</li>

<li>10+ years of product management with at least 5+ years leading Product team(s) and managing other product managers in high-growth tech startups.&nbsp;</li><li>Experience in setting up a product function from scratch, establishing product processes and rallying senior leadership around it.</li><li>A strong collaborator with extensive experience working with executives and stakeholders throughout different functional areas of the business.</li><li>Cross-functional communication comes naturally to you in solving problems and addressing roadblocks. You have a strong orientation toward problem-solving and decision-making in an open and collaborative environment and toward making decisions that will benefit our customers and the organisation as a whole.</li><li>Exceptional ability to reinforce customer and business priorities and drive consensus in the interest of achieving the best outcome for the customer and business.</li><li>You are data informed, with a deep understanding of how to collect and use market and customer data to inform decisions and drive strategy, validate assumptions and articulate the rationale behind decisions.&nbsp;</li><li>Demonstrated experience in attracting, retaining and developing product talent.</li><li>A Problem-solver, focused on understanding the problem before jumping to the solution.</li><li>A history of leading high-performing teams who understand a vision and can execute on it.</li><li>Strong work ethic. Flexible, hands-on and can adapt quickly.&nbsp;</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

InDebted is looking for a Compliance Communication Monitoring Manager to bring their first-class compliance expertise in  Monitoring and Calibration and all associated processes: Agent Calls, CHAT, Email, and Text interactions with customers.  

We have team members in the UK, US, Australia, Philippines, Canada, South Africa, and Trinidad and Tobago, and part of your role would be to help design and implement the communication monitoring structure to ensure we meet our team’s needs globally.  This role reports to the Vice President of Compliance and Risk reporting under the Global Chief Customer Officer.

 
Monitoring:
The Communication Monitoring Group, a sub-function of the Compliance and Risk Auditing group, is responsible for evaluating our multi-channels of communication with customers against three scorecards: Regulatory, Customer Satisfaction, and Performance KPIs. The Monitoring Manager will assist in developing, creating, and implementing monitoring processes and procedures; as well as making recommendations for enhancements to training materials and when applicable, working with Operations to deliver coaching or escalated remediation.
 
Client Calibration:
The Monitoring Manager is responsible for Client Call Calibration Sessions using a client’s scorecard that may be different from which InDebted uses to measure customer satisfaction and performance-the regulatory scorecard remains that which is approved by the Vice President of Compliance and Risk.  Calibration session management includes but is not limited to: Setting agreed-upon standards with the client for the date and time of the calibration meeting,  the ordering of communication transcripts, participants, and a review of compliance action plans to review prior calibration session findings.  



<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>InDebted is looking for a Compliance Communication Monitoring Manager to bring their first-class compliance expertise in&nbsp; Monitoring and Calibration and all associated processes: Agent Calls, CHAT, Email, and Text interactions with customers.&nbsp;&nbsp;</div><div><br></div><div>We have team members in the UK, US, Australia, Philippines, Canada, South Africa, and Trinidad and Tobago, and part of your role would be to help design and implement the communication monitoring structure to ensure we meet our team’s needs globally.&nbsp; This role reports to the Vice President of Compliance and Risk reporting under the Global Chief Customer Officer.</div><div><br></div><div>&nbsp;</div><div><b>Monitoring:</b></div><div>The Communication Monitoring Group, a sub-function of the Compliance and Risk Auditing group, is responsible for evaluating our multi-channels of communication with customers against three scorecards: Regulatory, Customer Satisfaction, and Performance KPIs. The Monitoring Manager will assist in developing, creating, and implementing monitoring processes and procedures; as well as making recommendations for enhancements to training materials and when applicable, working with Operations to deliver coaching or escalated remediation.</div><div>&nbsp;</div><div><b>Client Calibration:</b></div><div>The Monitoring Manager is responsible for Client Call Calibration Sessions using a client’s scorecard that may be different from which InDebted uses to measure customer satisfaction and performance-the regulatory scorecard remains that which is approved by the Vice President of Compliance and Risk.&nbsp; Calibration session management includes but is not limited to: Setting agreed-upon standards with the client for the date and time of the calibration meeting,&nbsp; the ordering of communication transcripts, participants, and a review of compliance action plans to review prior calibration session findings.&nbsp;&nbsp;</div><div><br></div>

<li>Participates in the design of&nbsp; monitoring formats and standards</li><li>Performs monitoring and provides trend data to the leadership team and participates in the monthly Compliance and Operation call.</li><li>Uses monitoring data management system (TBD) to compile and track performance at team and individual level</li><li>Performs monitors of customer complaint responses.</li><li>Participates in customer and client listening programs to identify customer needs and expectations</li><li>Provides actionable data to various internal support groups as needed</li><li>Coordinates and facilitates calibration sessions</li><li>Prepares and analyzes internal and external quality reports for management staff review</li><li>Ensures remediation has occurred in accordance with InDebted’s Monitoring Policy and InDebted Disciplinary Action Policy to prevent future occurrences of non-compliance.</li><li>Perform other duties as assigned.</li>

<li>3+ years of experience in Compliance management or a similar role</li><li>Digital call center experience required</li><li>Proficiency in Mac OS/Windows/Google Suite</li><li>Experience with call center quality management principles</li><li>Detail-oriented with strong problem-solving skills</li><li>Ability to manage, plan and execute multiple concurrent activities and priorities</li><li>Genuine excitement and interest in learning new technologies</li><li>Excellent verbal and written communication skills with the ability to understand and explain complex concepts to both technical and non-technical audiences</li><li>Comply with applicable laws, regulations, policies, and procedures</li><li>Must be able to work late afternoons and evenings US Eastern Time.</li>

Compliance Communication Monitoring Manager

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

We’re looking for a rockstar People & Culture leader, with a knack for building & scaling high performing teams to bolster InDebted’s exciting growth. 

As an exceptional People leader, you have a strong functional background in people development and employee engagement. You are experienced in building high performing People teams and initiatives for scale, and are passionate about delivering the best possible employee experience through an impactful people strategy. 

You’re ready to apply both your experience and ingenuity to build an exceptional team, build people programs and processes from scratch, but can also handle more traditional HR business partnering responsibilities with ease. Importantly, you thrive working in a fast-paced environment and can manage multiple priorities with ease.

This is a role with a global remit - we have team members in Australia, the US, Canada, the UK, South Africa, Trinidad and Tobago and the Philippines (and growing quickly) - so we need you to help us ensure we keep our teams connected, engaged and inspired.  


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>We’re looking for a rockstar People &amp; Culture leader, with a knack for building &amp; scaling high performing teams to bolster InDebted’s exciting growth.&nbsp;</div><div><br></div><div>As an exceptional People leader, you have a strong functional background in people development and employee engagement. You are experienced in building high performing People teams and initiatives for scale, and are passionate about delivering the best possible employee experience through an impactful people strategy.&nbsp;</div><div><br></div><div>You’re ready to apply both your experience and ingenuity to build an exceptional team, build people programs and processes from scratch, but can also handle more traditional HR business partnering responsibilities with ease. Importantly, you thrive working in a fast-paced environment and can manage multiple priorities with ease.</div><div><br></div><div>This is a role with a global remit - we have team members in Australia, the US, Canada, the UK, South Africa, Trinidad and Tobago and the Philippines (and growing quickly) - so we need you to help us ensure we keep our teams connected, engaged and inspired.&nbsp;&nbsp;</div>

<li>Own and lead the People &amp; Culture function at InDebted, overseeing all People &amp; Culture teams and initiatives. You have experience building or leading People &amp; Culture programs that scale, and are keen to build them from scratch.</li><li>Develop and deliver on exceptional People &amp; Culture strategies that foster high engagement, performance and development, with a focus on delivering the best employee experience across the organisation.</li><li>Source &amp; hire top talent to build high performance and high-impact People &amp; Culture teams to successfully facilitate the rapid global scaling of InDebted, with an understanding of the metrics to success.&nbsp;</li><li>Drive a performance culture across the organisation, supporting InDebted’s exec team to develop high performing teams and leaders across the organisation capable of delivering on our ambitious goals.&nbsp;</li><li>Play a lead role in supporting InDebted’s continued growth globally, partnering with the leadership team in strategic planning, organisational design, growth planning and goal setting to ensure we can deliver on our ambitious goals.&nbsp;</li><li>Ability to coach the exec/leadership team on people programs and leadership development.</li><li>Design, manage and iterate on ongoing people programs and processes such as performance, culture development &amp; engagement, leadership development, pay reviews and onboarding - ensuring they are driving outcomes and aligned with our value.</li><li>Champion the company culture and values, and supporting the leadership team to align all staff to our mission, vision and values.&nbsp;</li><li>Provide coaching, development and HR support for our people managers, providing guidance on people-related matters to our expanding global team.&nbsp;</li><li>Manage HR/ER matters with confidence and confidentiality</li>

<li>Developed our first ever People Strategy following a review of our current business and growth objectives, working strategically to prioritise initiatives that deliver high impact.&nbsp;</li><li>Grown our People &amp; Culture function and capabilities, with a focus on initially building out a robust Talent Acquisition function to help InDebted grow quickly and deliver on our ambitious hiring goals. We want to be well positioned to attract and onboard the best possible talent in large volumes.&nbsp;</li><li>Developed our People Ops, Performance and Happiness/Culture teams.&nbsp;</li><li>Introduced initiatives to bring our increasingly distributed remote teams together across the globe, resulting in high engagement across all teams.&nbsp;</li><li>Reviewed our onboarding program and implemented the recommended improvements to set all new talent up for success as they join key teams and roles across the business.&nbsp;</li><li>Levelled up our leadership team capabilities, implementing initiatives to unleash the potential of our managers across the business, helping them build out and lead their own high performing teams.</li><li>Supported the integration of our acquired US business fulsomely into our global business, ensuring alignment with InDebted mission, vision and values and fulsome adoption of InDebted’s rituals and newly implemented performance framework</li><li>Implemented HR policies across the organisation that are easy to read and make sense. We are fully compliant. You worked well with finance and legal to do this in the best way so we balanced human and process which is key for scale.</li><li>Creating a careers and capabilities framework that shows our InDebted people what their future here could look like.&nbsp;</li>

In your first 6-12 months, you would have

<li>Experience working in a tech start-up</li><li>Qualifications in HR, Organisational Development or Coaching</li><li>Strong knowledge of all things People and HR operations - policies, immigration, payroll, tooling and software</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

We are looking for a passionate and dedicated Project Manager to join our growing projects team, supporting InDebted as we rapidly scale our business. The successful candidate will lead impactful and exciting projects, including entry into new markets across the globe.


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>We are looking for a passionate and dedicated Project Manager to join our growing projects team, supporting InDebted as we rapidly scale our business. The successful candidate will lead impactful and exciting projects, including entry into new markets across the globe.</div>

<li>Develop, implement and execute project management strategies and processes, managing projects from initiation to completion, to ensure strategic projects are delivered successfully, meeting their key objectives and success measures.</li><li>Manage and develop relationships with key stakeholders. This includes, managing, negotiating and influencing senior level stakeholders to deliver the agreed outcome.</li><li>As required, prepare project briefs, cost benefit analysis or project justification documentation to ensure alignment on project objectives and scope with senior stakeholders.&nbsp;</li><li>Multi-task and manage various project elements and tasks simultaneously with competing deadlines, to ensure milestones and deliverables are realised.</li><li>Management of key projects, with responsibilities spanning across all project processes including initiating, planning, executing, monitoring &amp; controlling and closing.</li>

<li>3+ years experience in managing projects</li><li>Demonstrated strong analytical and problem solving skills and the capacity to successfully manage competing priorities and meet tight deadlines.</li><li>Demonstrated experience managing and overseeing project delivery, including initiation of projects through the clear establishment of objectives, scope and success measures, the development and monitoring of robust project plans, coordinating resources, reporting, issue and risk management and managing budgets.</li><li>Demonstrated ability to work independently and/or collaboratively in a project team environment within a complex organisation influencing others to move toward a common vision or goal.</li><li>Demonstrated capability to negotiate and influence optimal outcomes with senior management to navigate complex problems or challenges&nbsp;</li><li>Excellent working knowledge of Google suite (eg. google sheets, google slides, google docs.) and MS Excel.&nbsp;</li><li>Big-picture thinking and vision, combined with a strong attention to detail</li><li>Excellent written and verbal communication skills and an ability to communicate clearly with diverse audiences</li><li>Good organizational, planning, and coordination skills</li><li>Strong and proven experience with leading large enterprise projects from initiation to go-live</li>

<li>Demonstrated exceptional communication and organisational skills&nbsp;</li><li>PM Certification&nbsp;</li><li>Exposure to high growth technology businesses</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

We’re looking for a Talent Acquisition Coordinator to help us achieve our ambitious hiring targets. In this role you'll use your relationship building and organisational abilities to create and implement recruiting campaigns, provide exceptional support to applicants and hiring managers, and assist the team with recruiting initiatives to build our world class team.

At InDebted we’re  passionate about delivering an awesome candidate experience, and that starts with the first conversation a candidate has with us! To succeed in this role, you will be highly organised, detail orientated and work with a high sense of energy and pace, possessing a very positive 'can do' attitude. 


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>We’re looking for a Talent Acquisition Coordinator to help us achieve our ambitious hiring targets. In this role you'll use your relationship building and organisational abilities to create and implement recruiting campaigns, provide exceptional support to applicants and hiring managers, and assist the team with recruiting initiatives to build our world class team.</div><div><br></div><div>At InDebted we’re&nbsp; passionate about delivering an awesome candidate experience, and that starts with the first conversation a candidate has with us! To succeed in this role, you will be highly organised, detail orientated and work with a high sense of energy and pace, possessing a very positive 'can do' attitude. </div>

<li>Manage the end to end recruiting process, including creating requisitions, posting job ads, managing applications, scheduling and conducting interviews with candidates, and managing the offer process while ensuring excellent communication is maintained throughout the process</li><li>Screen candidates by reviewing resumes and job applications, and performing virtual screening interviews</li><li>Partner with People Operations and Senior leadership to build a scalable, objective, and consistent recruitment process</li><li>Developing and sharing recruiting best practices across the company</li><li>Proactively build talent pools for future opportunities</li><li>Provide excellent candidate experience throughout the entire recruitment process</li><li>Implement the company’s diversity, equity, and inclusion initiatives in the recruitment process, serving as an advocate and facilitator for building a diverse and inclusive team</li><li>Continuously improve both the candidate journey and our internal processes</li>

<li>Demonstrated ability to manage complex, time-dependent deliverables (eg interview scheduling and report generation) and work within a fast-paced environment whilst balancing numerous competing priorities</li><li>Excellent interpersonal, communication and writing skills&nbsp;</li><li>Bring energy, creativity and pragmatic problem solving abilities</li><li>Ability to work in fast-paced environment&nbsp;</li><li>Working knowledge of applicant tracking systems (ATS) such as Lever</li><li>Comply with applicable laws, regulations, policies and procedure</li>

<li>Prior recruitment experience</li><li>Exposure to high growth technology businesses</li><li>An understanding of the performance and value drivers of technology businesses</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

In the data team at InDebted, we are developing machine learning models and other data driven approaches to accelerate our disruption of the traditional debt collection industry. By utilising the rich datasets we have accumulated from communicating with our customers via digital-first channels and other innovations, we are able to efficiently deliver significantly better results compared to our peers. Be part of this exciting journey as a data engineer working with our data scientists, software engineers and product managers as we develop our data pipeline infrastructure as part of a greenfield project.

As a Data Engineer at InDebted, you will be sought after for your broad technical skills developing and implementing data pipelines (amongst other data infrastructure) to support the implementation of machine learning models, business intelligence analytics, and other data projects.


Data Tech Stack

Data Tech Stack: Python, Go, Event Sourcing; AWS, AWS Serverless (Lambda Functions), Sagemaker, S3, Glue, Athena, ECR, SQS, SNS, Dynamo, Terraform, DataDog, GitHub, Trello 


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>In the data team at InDebted, we are developing machine learning models and other data driven approaches to accelerate our disruption of the traditional debt collection industry. By utilising the rich datasets we have accumulated from communicating with our customers via digital-first channels and other innovations, we are able to efficiently deliver significantly better results compared to our peers. Be part of this exciting journey as a data engineer working with our data scientists, software engineers and product managers as we develop our data pipeline infrastructure as part of a greenfield project.</div><div><br></div><div>As a Data Engineer at InDebted, you will be sought after for your broad technical skills developing and implementing data pipelines (amongst other data infrastructure) to support the implementation of machine learning models, business intelligence analytics, and other data projects.</div><div><br></div><div><br></div><div><b style="font-size: 24px">Data Tech Stack</b></div><div><br></div><div>Data Tech Stack: Python, Go, Event Sourcing; AWS, AWS Serverless (Lambda Functions), Sagemaker, S3, Glue, Athena, ECR, SQS, SNS, Dynamo, Terraform, DataDog, GitHub, Trello </div>

<li>Implement data pipelines to extract data from multiple sources.</li><li>Implement data pipelines to transform data using stream, micro-batch or batch methods in preparation for consumption by ML model training, ML model inference, business intelligence analytic tools and self-service platforms.</li><li>Deploy data pipelines following best practice DevOps principles and incorporating automated testing.</li><li>Build and manage robust cloud architectures to provide efficient processing and transformation of data.</li><li>Be a team player, foster a speed-oriented culture in our data team and help to cultivate a fast-growing team.</li><li>Work autonomously and make decisions collaboratively, within a team that will support and challenge you as you grow and develop.</li>

<li>3+ years of experience developing highly scalable and resilient data pipelines.</li><li>Well-versed in multiple programming languages and paradigms, preferably in two or more of Python, Go, SQL, Scala, Java.</li><li>Experience with orchestration tools (such as Apache Airflow, Luigi) and data processing frameworks (such as Apache Beam or Spark).</li><li>Experience utilising Terraform to orchestrate infrastructure (Infrastructure as Code).</li><li>Strong ability to implement, maintain and manage relational databases, cloud-based data warehouses, non-relational databases and storage processes for unstructured data.</li><li>Familiarity with data integration tools (such as dbt, Stitch, Fivetran, Talend, Informatica, Matillion)</li><li>Having an understanding of best practices in the storage and processing of data, as well as computer science fundamentals, software best practices, automated testing, networking protocols and distributed systems.</li><li>Excellent verbal and written communication skills with the ability to understand and explain complex concepts to technical and non-technical audiences. </li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

We have an exceptional opportunity for a results-oriented, data-driven people leader to head up our Customer Engagement teams in the US.  This is an exciting opportunity to join a fast-growing FinTech company servicing some of the largest Buy Now Pay Later (BNPL), FinTech, and consumer finance companies in the world on the cusp of our rapid global expansion.
 
As the leader of our Customer Engagement teams in the US, you will develop, implement, and execute strategies to deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past due accounts.  You and your team will form an integral part of our global Customer Experience function which has received more than 1,100 Google 5-Star reviews, making InDebted the highest rated company of our kind in the world.
 
If you thrive in a fast-paced environment, are exceptional at leading people through change , see challenges as opportunities to innovate, are motivated by the chance to build something great, and delight in the growth and success of your team and the adulation of your customers, then you’re a perfect fit for us! 


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>We have an exceptional opportunity for a results-oriented, data-driven people leader to head up our Customer Engagement teams in the US.&nbsp; This is an exciting opportunity to join a fast-growing FinTech company servicing some of the largest Buy Now Pay Later (BNPL), FinTech, and consumer finance companies in the world on the cusp of our rapid global expansion.</div><div>&nbsp;</div><div>As the leader of our Customer Engagement teams in the US, you will develop, implement, and execute strategies to deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past due accounts.&nbsp; You and your team will form an integral part of our global Customer Experience function which has received more than 1,100 Google 5-Star reviews, making InDebted the highest rated company of our kind in the world.</div><div>&nbsp;</div><div>If you thrive in a fast-paced environment, are exceptional at leading people through change , see challenges as opportunities to innovate, are motivated by the chance to build something great, and delight in the growth and success of your team and the adulation of your customers, then you’re a perfect fit for us!&nbsp;</div>

<li>Lead a team of Customer Engagement Representatives and Managers in a hybrid office / remote setting who are working with customers in an omnichannel environment to resolve past due accounts.</li><li>Design and implement omnichannel strategies to drive engagement, resolution, and liquidation rates for clients.</li><li>Manage the team to a set of KPIs and SLAs designed to deliver a best in class experience to customers and unmatched performance to our clients.</li><li>Create and nurture an environment of continuous improvement by bringing a passion for learning, coaching, and individual and team development to the role.</li><li>Champion our culture by being the embodiment of our core values and demonstrating those values on a daily basis.</li><li>Consistently meet or exceed all performance metrics.</li>

<li>Demonstrated previous success leading large, diverse, geographically distributed teams through rapid, performance-based growth.</li><li>Exceptional problem solving, critical thinking, and communication skills.</li><li>Demonstrated previous success managing people in a high-growth, rapidly changing environment leveraging your high EQ, and extraordinary interpersonal and communication skills.</li><li>Previous experience leading omnichannel, inbound and outbound contact center operations.</li><li>Passion for developing people and nurturing a high performance and purpose driven culture.</li><div><br></div>

<li>Exposure to high growth technology businesses.</li><li>Previous customer service / collections experience.</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

The Solutions Engineer is integral in the client life cycle at InDebted. You will play a key role in guiding prospects through discovery, demos, and solution proposals. You will play an essential role in helping to design core building blocks that make up the technical solution for clients by producing a flexible solution design that meets the client’s business requirements. You will also be responsible for translating the technical application to operational objectives.


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>The Solutions Engineer is integral in the client life cycle at InDebted. You will play a key role in guiding prospects through discovery, demos, and solution proposals. You will play an essential role in helping to design core building blocks that make up the technical solution for clients by producing a flexible solution design that meets the client’s business requirements. You will also be responsible for translating the technical application to operational objectives.</div>

<li>Technical guidance and solution definition during the sales cycle, supporting an InDebted account executive.</li><li>Identifying and distilling the business pains and objectives to help clients understand what they stand to gain by working with InDebted</li><li>Advising on best practices configuration and recommendations to avoid common pitfalls and challenges</li><li>Build and maintain trusted relationships during the sales process with prospective and current clients ensuring sound technical understanding of the Indebted product&nbsp; throughout the stages of the sales lifecycle</li><li>Be a technical solutions authority, presenting clients with persuasive and expertly tailored product designs and custom demos that align with their technical and business requirements.</li><li>Coordinate with sales, product, and engineering teams to communicate clients’ needs.</li><li>Contribute to the formal testing design and verification of software tailored to meet clients.’ requirements.</li><li>Attend and participate in regular product/engineering meetings and technical reviews.</li><li>Participate in Client Success performance reviews with clients</li><li>Play an active role in implementation phase of our client onboarding process</li><li>Monitor and provide feedback on market trends and analysis to help improve features of overall product</li>

<li>Partner with the sales team to lead discovery to understand the needs of the prospect or client, what type of business they engage in, what their pain points are and how they define success.</li><li>Deliver product demos catered to the key objectives learned in discovery.</li><li>In conjunction with sales, create and deliver prospect solution proposals recapping the needs and requirements of the prospect and the overall design InDebted will create to meet these needs.</li><li>Understand customer business goals and effectively partner with internal and external stakeholders to support and meet client business requirements.</li><li>Provide guidance to Client Implementation by providing and coaching the proposal approved by the client.</li><li>Work closely with Client Success and Client Implementation to ensure a successful transition from onboarding to go-live</li>

<li>Preferred: Prior experience with contact center solutions and debt collection.</li><li>Ability to deliver product demonstrations and technology-based training presentations to different levels of personnel.</li><li>Ability to work collaboratively and effectively within a team environment</li><li>Attention to detail and excellent follow-through</li><li>Excellent writing and editing skills with demonstrable ability of fact finding, with technical and operational acumen.</li><li>Self-initiation and ability to work independently</li><li>Excellent organisational skills</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

What’s the opportunity?

We’re looking for a high performing Business Development Manager to lead, coach and grow our existing SDR team, build a repeatable process, and add to our tech stack. You will work under the direction of our Marketing Manager to develop and execute sales development plans to deliver sales qualified opportunities to the sales team that fuels InDebted’s growth in the industry.  

The ideal candidate is an ambitious, energetic, self-motivated player/coach with high social intelligence and a natural inclination to win. They are very driven and can show evidence that they thrive in a competitive, merit-based environment.




<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div><b style="font-size: 24px">What’s the opportunity?</b></div><div><br></div><div>We’re looking for a high performing Business Development Manager to lead, coach and grow our existing SDR team, build a repeatable process, and add to our tech stack. You will work under the direction of our Marketing Manager to develop and execute sales development plans to deliver sales qualified opportunities to the sales team that fuels InDebted’s growth in the industry.&nbsp;&nbsp;</div><div><br></div><div>The ideal candidate is an ambitious, energetic, self-motivated player/coach with high social intelligence and a natural inclination to win. They are very driven and can show evidence that they thrive in a competitive, merit-based environment.</div><div><br></div><div><br></div>

<li>Work with marketing and create a SDR Toolkit/Playbooks, and process from scratch&nbsp;</li><li>Player/Coach role - Lead team and support as needed daily SDR responsibilities&nbsp;</li><li>Recruit, hire, onboard, train, and manage SDRs - grow the team</li><li>Help the SDR team deliver on sales qualified opportunities targets (daily, weekly and monthly)</li><li>Results-driven and able to work through rejection and coach team members through rejection</li><li>Ensure SDR team are leveraging tools and resources available to them while focusing on driving operational efficiency</li><li>Work with Marketing and Sales to optimize pipeline creation and efficient sales qualified opportunities handoff by leveraging an ABM approach to target accounts&nbsp;</li><li>Identify target accounts and prospects and then effectively pitch InDebted to set appointments with qualified prospects&nbsp;</li><li>Work as an administrator monitoring and managing performance activity on our team’s tools (Salesforce, Outreach, LinkedIn Sales Navigator, lusha, and ZoomInfo)&nbsp;</li><li>Be a public-facing representative of InDebted: embody our values and advocate for our company, technology and team</li>

<li>2-3 years’ experience at a B2B SaaS organization in an similar role&nbsp;</li><li>Proven track record of consistently delivering on targets&nbsp;&nbsp;</li><li>Exceptional people management skills (coaching, mentoring, delegation)&nbsp;</li><li>Hands on experience working with Salesforce, Linkedin Sales Navigator,&nbsp; Outreach, Lusha or similar tech stack and appreciates salesforce hygiene</li><li>Excellent client-facing skills using written and verbal communication&nbsp;</li><li>Experience selling either SaaS or financial technology within a B2B sales environment</li><li>Demonstrated ability to present effectively and credibly at all levels</li><li>Commitment to continuous education and personal development through workshops, seminars, conferences etc</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

We're looking for an enthusiastic and resourceful Client Success Manager to nurture and maintain long-term relationships with our Strategic and Growth clients in APAC region.  This is an exciting opportunity to join a fast-growing FinTech company at a turning point of its global expansion.

You will be the strategic advisor and main commercial point of contact for our existing APAC client base. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and guidance to our clients. The key for success will be the ability to utilise your business knowledge along with the required gravitas to effectively communicate and influence at all levels, achieving effective long-term strategies that meet the needs of both our clients and InDebted. 

The ideal candidate is an independent, high-achieving individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a thriving and fast-paced company and to contribute to shaping its future, this is the role for you.


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>We're looking for an enthusiastic and resourceful Client Success Manager to nurture and maintain long-term relationships with our Strategic and Growth clients in APAC region.  This is an exciting opportunity to join a fast-growing FinTech company at a turning point of its global expansion.</div><div><br></div><div>You will be the strategic advisor and main commercial point of contact for our existing APAC client base. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and guidance to our clients. The key for success will be the ability to utilise your business knowledge along with the required gravitas to effectively communicate and influence at all levels, achieving effective long-term strategies that meet the needs of both our clients and InDebted.&nbsp;</div><div><br></div><div>The ideal candidate is an independent, high-achieving individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a thriving and fast-paced company and to contribute to shaping its future, this is the role for you.</div>

<li>Responsible for owning a post-sales relationship with both Strategic and Growth clients</li><li>Deliver a proactive client management strategy to encourage growth and retention</li><li>Manage a book of business and drive the revenue growth of those assigned clients</li><li>Analyze client performance and conduct structured regular business reviews</li><li>Teach clients about the growing set of features and functionality of our product</li><li>Establish priorities with our clients and clearly define such priorities with the business</li><li>Help to evolve processes and procedures to meet client needs</li><li>Collaborate cross-functionally across Sales, Product, Client Support and Finance teams</li><li>Identify and drive improvements related to processes such as account workflow, forecasting, client performance</li>

<li>Establish a deep understanding of clients’ policies and procedures</li><li>Ensure clients grow their business with InDebted by focusing on optimizing strategies, building the necessary process and controls</li><li>Interpret data and insights from InDebted’s performance to provide consultative guidance to clients</li><li>Create and deliver regular business reviews with clients to demonstrate the value they are receiving from working with InDebted</li><li>Fully understand your client’s business model, strategic objectives and policies and procedures related to the work we do for them</li><li>Responsibility for account placement volume&nbsp;</li><li>Work closely with Sales and Finance on forecasting</li><li>Manage relationship, internal and external communications, and overall success for InDebted’s clients</li><li>Proactively track and report on key performance metrics</li><li>3+ years of client service, client success, or account management experience</li><li>2+ years of working for a software/technology company</li>

<li>Exposure to high growth technology businesses</li><li>Previous collections experience</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

InDebted is looking for a Senior Product Designer to bring their top-notch design skills and an insatiable curiosity to understand the customer, the psychology behind the design, and how those correlate to create a fantastic customer experience.


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>InDebted is looking for a Senior Product Designer to bring their top-notch design skills and an insatiable curiosity to understand the customer, the psychology behind the design, and how those correlate to create a fantastic customer experience.</div>

<li>Work closely with our Product and engineering teams to define and breakdown the customer journey from start to finish</li><li>Articulate your ideas with strong hypotheses, run experiments to iteratively improve the customer journey and communicate insights to the team</li><li>Conduct customer research and dig into customer insights to understand and suggest potential solutions</li><li>Build interaction design, low and high fidelity interface designs</li><li>You have the opportunity to own the space and define best practices</li><li>Help to shape product vision and strategy</li>

<li>5+ years Experience in design strategy, user-centred experience design, prototyping, UX research and UI design</li><li>A deep understanding of customer experience combined with an empathetic approach</li><li>Prior experience working cross-functionally in an agile environment</li><li>Strong ability to facilitate discussions and articulate the rationale behind your stance</li><li>Team player who is comfortable challenging assumptions, giving critical feedback and driving consensus in the interest of achieving the best outcome for the customer&nbsp;</li><li>Being comfortable with juggling multiple priorities for different stakeholders while delivering what's most valuable to our customers</li><li>Excellent verbal and written communication skills with the ability to understand and explain complex concepts to both technical and non-technical audiences</li><li>Always looking for ways to improve our customers' experience&nbsp;</li><li>Not afraid to experiment, fail and learn from it</li>

<li>Exposure to high growth technology businesses</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

We’re looking for a perceptive and creative leader with strong problem-solving skills to direct product development and ensure high return on investment (ROI). You’ll translate ideas into strategy and features, and follow product development from start to finish.


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>We’re looking for a perceptive and creative leader with strong problem-solving skills to direct product development and ensure high return on investment (ROI). You’ll translate ideas into strategy and features, and follow product development from start to finish.</div>

<li>Own and drive the product roadmap for our customers</li><li>Be obsessed with learning everything about our customers to understand their needs and to be able to identify critical functionality</li><li>Work closely with our engineering team and designers to deliver to the product vision</li><li>Provide guidance to our content managers in creating engaging content for our customers</li><li>Work with key stakeholders across the organization to identify and close gaps in our functionality</li><li>Prioritising the roadmap, balancing the needs of our customers with those of the business and clearly communicate the rationale behind your decisions</li><li>Document the solution and ensure that information provided in the documentation is correct, complete and presented in the most appropriate manner</li>

<li>5+ years of Product Management experience building products at scale focused on customer experience</li><li>Prior experience working cross-functionally in an agile environment</li><li>Strong ability to facilitate discussions and articulate the rationale behind your stance</li><li>Team player who is comfortable challenging assumptions, giving critical feedback and driving consensus in the interest of achieving the best outcome for the customer&nbsp;</li><li>Being comfortable with juggling multiple priorities for different stakeholders while delivering what's most valuable to our customers</li><li>Excellent verbal and written communication skills with the ability to understand and explain complex concepts to both technical and non-technical audiences</li><li>Always looking for ways to improve our customers’ experience</li><li>Not afraid to experiment, fail and learn from it</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

We are looking for a passionate certified Data Analyst. The successful candidate will turn data into information, information into insight, and insight into business decisions. 


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>We are looking for a passionate certified Data Analyst. The successful candidate will turn data into information, information into insight, and insight into business decisions. </div>

<li>Interpret data, analyze results using statistical techniques and provide ongoing reports</li><li>Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality</li><li>Acquire data from primary or secondary data sources and maintain databases/data systems</li><li>Identify, analyze, and interpret trends or patterns in complex data sets</li><li>Work with the Product team and other key stakeholders to prioritize business and information needs</li><li>Locate and define new process improvement opportunities</li>

<li>5+ years of experience as a Data Analyst</li><li>Technical expertise regarding data models, database design development, data mining and segmentation techniques</li><li>Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)</li><li>Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)</li><li>Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy</li><li>Adept at queries, report writing and presenting findings</li><li>Prior experience working cross-functionally in an agile environment</li><li>Excellent verbal and written communication skills with the ability to understand and explain complex concepts to both technical and non-technical audiences</li><li>Strong ability to facilitate discussions and articulate the rationale behind your stance</li><li>Always looking for ways to improve our data strategy and how we make our product more efficient&nbsp;</li><li>Not afraid to experiment, fail and learn from it</li>

<li>Exposure to high growth technology businesses</li><li>An understanding of the performance and value drivers of technology businesses</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

Our main architectural styles are Serverless and Event Sourcing with a strong emphasis on testing and automation. Our main language is Go and we use the AWS Go SDK extensively with services like Lambda, Aurora Postgres, Dynamo, SQS and SNS.

The two main frameworks in our stack are Terraform for the foundational infrastructure and the Serverless Framework for resources tightly coupled with AWS Lambdas such as IAM roles and API Gateway endpoints.


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>Our main architectural styles are Serverless and Event Sourcing with a strong emphasis on testing and automation. Our main language is Go and we use the AWS Go SDK extensively with services like Lambda, Aurora Postgres, Dynamo, SQS and SNS.</div><div><br></div><div>The two main frameworks in our stack are Terraform for the foundational infrastructure and the Serverless Framework for resources tightly coupled with AWS Lambdas such as IAM roles and API Gateway endpoints.</div>

<li>Own end-to-end development conducting quantitative and qualitative analysis, provisioning infrastructure, ideation and well-architected implementation of product features, automated testing, continuous deployment, logging and monitoring of cloud-native software applications</li><li>Learn complex domain concepts in a short amount of time while bringing on board a fresh perspective with the end goal to achieve a deep understanding of the business, product and tech stack</li><li>Leverage a wide range of services within the AWS ecosystem and additional cloud providers, delegating responsibilities and maximising productivity to enable the business to focus on building our intellectual property</li>

<li>2+ years of experience developing software applications</li><li>Solid understanding of computer science fundamentals, software best practices, testing principles, data structures, networking protocols and distributed systems</li><li>Excellent verbal and written communication skills with the ability to understand and explain complex concepts to technical and non-technical audiences</li><li>Well-versed in multiple programming languages and paradigms, preferably in two or more of Go, Rust, Python, Java, Kotlin, Scala, Clojure and Haskell</li>

About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

Our main architectural styles are Serverless and Event Sourcing with a strong emphasis on automated testing and continuous improvement. Our main language is Go and we use the AWS Go SDK extensively with Lambda, Aurora Postgres, Dynamo, SQS and SNS.

The two main frameworks in our stack are Terraform for the foundational infrastructure and the Serverless Framework for resources tightly coupled with AWS Lambdas such as API Gateway endpoints and Lambda specific IAM roles for the principle of least privilege.


<div><b style="font-size: 24px">About Us</b></div><div><br></div><div>InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere.</div><div><br></div><div>We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer  a four day work week, flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.</div><div><br></div><div>Our main architectural styles are Serverless and Event Sourcing with a strong emphasis on automated testing and continuous improvement. Our main language is Go and we use the AWS Go SDK extensively with Lambda, Aurora Postgres, Dynamo, SQS and SNS.</div><div><br></div><div>The two main frameworks in our stack are Terraform for the foundational infrastructure and the Serverless Framework for resources tightly coupled with AWS Lambdas such as API Gateway endpoints and Lambda specific IAM roles for the principle of least privilege.</div>

<li>Own end-to-end software development of product features from ideation and implementation to automated testing and deployment</li><li>Embrace “you build it, you run it” with ownership of the development, staging and production environments across the entire infrastructure</li><li>Learn complex domain concepts and new technologies in a short amount of time to achieve a deep understanding of the product strategy and system architecture</li><li>Leverage a wide range of services within the AWS ecosystem and additional cloud partners, maximising software development productivity to enable the business to focus on building our core intellectual property</li><li>Advocate for software engineering best practices to increase our technical bar on software design patterns, maintainability, developer experience, data privacy, security, resilience, scalability, governance and compliance</li>

<li>5+ years of experience developing highly scalable, resilient applications</li><li>Solid understanding of computer science fundamentals, software best practices, automated testing, networking protocols and distributed systems</li><li>Excellent verbal and written communication skills with the ability to understand and explain complex concepts to technical and non-technical audiences</li><li>Well-versed in multiple programming languages and paradigms, preferably in two or more of Go, Rust, Python, Java, Kotlin, Scala, Clojure, Erlang and Haskell</li>

Rejoignez l'équipe d'InDebted

Client Success

Client Success Manager, APAC

Client Support

Client Support Lead

Customer Engagement

Customer Engagement Specialist - 2nd Shift

Customer Engagement Specialist

Customer Experience

Collection System Manager

Compliance Communication Monitoring Manager

Head of Customer Engagement

Data

Data Engineer

Data Analyst

Engineering

Engineer

Senior Engineer

Finance

Financial Operations Lead

Finance Manager, North America

Operations

Project Manager, North America

People and Culture

Head of People and Culture

Talent Acquisition Coordinator

Product Design

Senior Product Designer

Product Management

Head of Product

Senior Product Manager

Revenue

Revenue Operations Analyst

Revenue Operations Analyst, Client Success

Director, CRM Applications

Solutions Engineer

Business Development Manager

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