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Finance (0)

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Other positions

Operations (1)

About UsInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.Summary of RoleThe Customer Experience Voice Quality Analyst will serve as an integral part of the InDebted team, acting as our frontline defence against risks while ensuring the consistent delivery of superior customer experience. This individual will be responsible for conducting detailed quality assessments of human customer interactions, identifying potential issues, and driving process improvements. The successful candidate will be extraordinarily detail-oriented, with the ability to effectively communicate and implement their findings to enhance coaching opportunities and enhance overall performance.
Employed Via Emapta Contract / Remote

Research & Development (6)

 We are at the forefront of revolutionising our industry by leveraging machine learning models, conversational AI models, data-driven approaches, and innovative technology to accelerate our disruption of the traditional debt collection industry. By utilising the rich datasets, we have accumulated from communicating with our customers via digital-first channels and other innovations, we are able to efficiently deliver significantly better results compared to our industry peers.We are seeking a passionate and experienced Data Scientist who can leverage their skills to drive business value by improving our key success metrics. You will play a vital role in developing machine learning and conversational AI solutions to resolve complex business problems, such as enhancing customer engagement, improving operational efficiency and improving collection performance. This involves end-to-end project management, ranging from the conceptualisation and innovation of solutions to the sourcing and processing of data, and to the development, deployment, and monitoring of machine learning models as well as prompt-engineered & fine-tuned large language models.
Full-time / Hybrid
 The Data team at InDebted focuses on developing machine learning models, AI solutions, BI solutions and data transformation processes to accelerate our disruption of the traditional debt collection industry. By utilising the rich datasets we have accumulated from communicating with our customers via digital-first channels and other innovations, we are able to efficiently deliver significantly better collections performance results compared to our peersBe part of this exciting journey as a Lead Analytics Engineer at InDebted working with other members of our R&D team to develop and deploy robust custom reporting data pipelines and file integration solutions. This is a developer role with people management responsibilities
Employed Via Deel Contract / Remote
 The Data team at InDebted focuses on developing machine learning models, AI solutions, BI solutions and data transformation processes to accelerate our disruption of the traditional debt collection industry. By utilising the rich datasets we have accumulated from communicating with our customers via digital-first channels and other innovations, we are able to efficiently deliver significantly better collections performance results compared to our peers.Being a member of our Research and Development team, you will work in close collaboration with different departments to provide support to both internal and external stakeholders. As the Senior Analytics Engineer, you will be instrumental in developing and deploying custom reporting data pipelines and file integration solutions.
Employed Via Emapta Contract / Remote
About UsInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.Role OverviewWe are seeking a Senior Data Engineer to join our foundational engineering team. This role is pivotal as we embark on building a new data lake from the ground up using AWS native components alongside Spark, Iceberg, and DBT. Our data journey is just beginning, with our initial few billion events falling within a 1-20 terabyte range. We anticipate the increasing relevance of big data technologies such as Spark, Kafka, and Samza in the near future.
Full-time / Remote
  Our engineering principles are primarily based on collaboration with Pair Programming, small feedback loops with Test Driven Development, Trunk Based Development and Continuous Deployment, backed by a foundational layer of Infrastructure as Code, Observability, a Zero Bug Policy and accountability with Collective Ownership.How we work: We have a lightweight process. We do pair programming and we have a strong focus on knowledge sharing. Our teams are self-organised and cross functional.
Independent Contractor / Remote
About UsInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.Join Our Mission at InDebted: Software Engineer Position Open!Are you ready to change the world of debt collection? At InDebted, we're not just a fintech company; we're a transformative force aimed at redefining financial fitness and debt management globally. Recognized by AFR BOSS as the Best Place to Work, we are a dynamic team of over 300 professionals spread across 11 countries—and we're growing rapidly. We're on the hunt for exceptional talent to help us fulfill our vision of becoming the default debt collection fintech worldwide.What We Need:We're seeking a seasoned Software Engineer with a passion for innovation and a knack for problem-solving in a high-velocity environment. Here’s what we expect from our ideal candidate:
Full-time / Remote

Growth (1)

About UsInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.About the RoleAs a Senior Client Success Specialist at InDebted, you will play a pivotal role in ensuring exceptional support for our clients, fostering strong relationships, and driving resolution of issues. Working closely with the Strategic Client Success Manager (CSM), you'll embody our commitment to delivering strong engagement, performance outcomes and overall satisfaction to our valued clients
Full-time / Remote