Customer Service Specialist - MO, USA • InDebted (Canada)
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Customer Service Specialist

Collections Support, MO, USA
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About Us
InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to erase the stigma of debt and to improve the financial fitness of our customers.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer flexible schedules, generous time off, competitive salaries and other perks that come with being a remote-first company.

INDEBTED USA is looking for an experienced Customer Service Specialist to join our global team.


What will you accomplish?

  • Utilize excellent written and verbal communication skills to interact clearly and concisely with customers with the aim of providing a world-class customer service experience. This role will interact with customers primarily through digital channels including live chat, email, and SMS so strong written skills are required,

  • Analyze customers’ concerns to understand why they are reaching out to us.  Be able to acknowledge customers' concerns, clarify the issue, determine the cause of the problem, select and explain the best solution and, if necessary, follow up to ensure resolution,

  • Recommend potential process or technology improvements to internal InDebted teams based on daily interactions with customers,

  • Meet and exceed scorecard targets; and

  • Comply with applicable laws, regulations, policies, and procedures.

What do we need from you?

  • Self-motivated and resourceful -  You should possess critical thinking and problem solving skills to provide the highest level of service to customers,

  • A minimum of 2 years Customer Service experience,

  • Highly dependable and flexible.  This role will be required to cover eight hour shifts from 7:30am - 7:30pm Central Time,

  • A high level of proficiency with utilizing web-based tools to interact with customers and document steps taken, 

  • Ability to successfully multitask and interact with up to 5 different customers simultaneously through various digital channels,

  • Experience working in a fast-paced environment. There is also the possibility of working remotely and working with team members in other offices so the ability to collaborate and be productive in a virtual setting is important; and

  • Familiarity with debt collection regulations in the United States.

WHAT WE OFFER

  • Very competitive hourly rate plus modest incentive compensation based on customer feedback,

  • Existing InDebted USA benefits package,

  • Exposure to world-class and high-level clients and partners; and

  • An experienced and enthusiastic team with huge growth potential.


Where will this role be based?
This role is based in O'Fallon, Missouri.

Diversity and Inclusion
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.

Want to work with us?

Apply Now