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IT Support

People, Remote/AU
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About Us

InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling messaging and data-driven decisions. We do this to deliver on our mission to erase the stigma of debt and to improve the financial fitness of our customers.

We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We offer flexible schedules, unlimited paid leave, competitive salaries, stock options, and other perks that come with being a remote-first company.

We're looking for someone who has a strong foundation in IT support and is experienced in resolving desktop issues with the ability to think outside the box or their qualifications.

You're an individual that comes to work with a purpose, passionate about offering excellent service and empowered by a collaborative spirit. Someone that is naturally curious, a strong problem solver and doesn't shy away from taking on new challenges and thrives on change with minimum guidance and management.

In this role, you will be providing both local and international support to internal staff at all levels in a fast-paced, fast-changing global environment.

Beyond the day-to-day, you will contribute to longer-term technical projects, process improvement and the documentation efforts to help InDebted's operations evolve at scale by finding innovative ways to make support more efficient.

What will you accomplish? 

  • Be the first point of contact for all technical incidents and requests from the business

  • Provisioning, documenting, and supporting computing endpoints (laptops, mobile devices, other technologies), business applications, office infrastructure (networking and video conferencing devices)

  • Monitor the availability and reliability of our internal network infrastructure to provide convenient and secure access to all staff and visitors

  • Onboard new team members including ordering and configuring hardware, email setup, application provisioning, training and support

  • Lead, manage and provide support across a range of hardware and software products including procurement, maintenance and asset management

  • Work with local vendors and service providers for the region, ensuring services are delivered effectively

  • Responsible for knowing and complying with applicable Quality Management System, Information Security, Regulatory Compliance and process requirements as they apply

  • Create and maintain efficient documentation for IT standards, policies, procedures and knowledge base

  • Working on cross-functional projects on an ad-hoc basis

  • Proactively look for ways to improve our IT strategy and process while maintaining our cloud-first approach

What do we need from you?  

  • 3+ years of experience in tech support, desktop support, or a similar role

  • Proficiency in Windows/Linux/Mac OS

  • Experience with remote desktop applications and help desk software

  • Detail-oriented with strong problem-solving skills

  • Ability to manage, plan and execute multiple concurrent activities and priorities

  • Knowledge and experience supporting various SaaS-based applications (i.e. G Suite, Slack, Zoom), video conferencing solutions, and infrastructure technologies

  • Familiarity with the MDM solution and Jamf Pro Suite

  • Genuine excitement and interest in learning new technologies

  • Excellent verbal and written communication skills with the ability to understand and explain complex concepts to both technical and non-technical audiences

  • Comply with applicable laws, regulations, policies and procedures

Bonus points for:

  • Exposure to high growth technology businesses

Where will this role be based?

InDebted is a remote-first company with offices in Sydney, Manila, London, Toronto, Montreal, and Missouri. Work from anywhere you like, as long as you have a good internet connection and at least a 4-hour overlap with Australian Eastern Standard Time (UTC+10) during business hours.

Diversity and Inclusion

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.

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