How long does it take for my payment to reflect in my account?
If you’ve made a payment but can’t see it reflected, don’t worry! Sometimes this takes a few days.
|Direct Debit, ACH or Standing Order (BACS)
|Visa Debit Card
|Payments made to your creditor
*Payment method availability is dependent on who your creditor is. Login to our payment portal to confirm if this method is available for you.
If you have paid us, and your creditor hasn’t received the payment, this can take up to 10 days, depending on how often your creditor accepts funds from us.
If you made a payment over 10 days ago via any payment method, please * * reach out to our Customer Experience team.
Once we have these details, we’ll reach out to your original service or credit provider to check on the payment status. In the meantime, we’ll temporarily put your account on hold.
Please keep in mind that if we don’t receive proof of your payment and your account remains outstanding, you may still receive collection emails or payment reminders from us.