We offer the industry leading debt collection service by leveraging our proprietary platform to offer a data driven, digital first customer experience that is uniquely tailored for each customer. The combination of machine learning and behavioural analytics allows us to drive superior customer engagement that results in unmatched recovery rates whilst at the same time delivering an exceptional omni-channel customer experience.
In order to offer a unique and dynamic experience to each customer we enforce compliance rules in real time using our Compliance Firewall that automatically manages constraints such as contact timing and frequency. Unlike our peers, InDebted's customer engagement team is driven on a customer service excellence model that rewards team members for delivering excellent customer service, not on the amount of dollars recovered.
Our service is designed for consumer focused organisations such as financial services businesses (banks, finance companies and fintechs), telcommunication providers, utility companies and government bodies. We contact customers under the InDebted brand and operate on a performance fee (contingent) pricing model that scales based on account age and type of debt.