REGULATORY COMPLIANCE

Compliance by code, with a multi-layered line of defence

Regulations built into our infrastructure by code ensure collections activity adheres to laws and regulations, backed by our experienced Compliance team.
4.9
4.9
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Based on 2,500+ Google reviews
Based on 2,500+ Google reviews
ISO certified, SOC 2 and PCI compliant
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OUR APPROACH

Combining the best of people, and technology

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Technology

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    Regulations built into platform infrastructure by code
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    Enterprise-grade, reliable cloud hosting
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    Secure payment processing via Stripe
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    Data protected to global standards such as ISO9001 and SOC Type 2
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People

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    Agents incentivised on customer outcomes, not dollars collected
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    Robust Quality Assurance and weekly agent coaching
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    20 years experience on average across Risk & Compliance team
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    Dedicated market expertise
Our operations
Specialist market knowledge, global outlook
With an average of 20 years’ Risk & Compliance experience across our dedicated team, you’re in safe hands.

  • Nick’s career includes significant achievements creating lending and collections policies, managing both pre- and post-litigation functions, and overseeing debt sale operations across multiple financial institutions. At InDebted, Nick plays a crucial role in maintaining regulatory compliance while driving operational efficiency in the UK market, ensuring that innovative technology solutions align with strict regulatory requirements and customer-first principles.

    Nick Krauspe

    Director of Compliance & Operations (UK)

  • With over 30 years’ experience in risk and compliance management, Laura is a seasoned global financial services leader. Her track record includes Executive roles at Allianz Global Assistance and PRA Group overseeing alignment with regulatory requirements, industry standards and implementing enterprise-wide risk and compliance programs. Laura fosters a culture of risk awareness, accountability and integrity to support InDebted’s growth and sustainability.

    Laura White

    Chief Risk & Compliance Officer

  • Liz Lee serves as InDebted's Head of Compliance, Americas, bringing over 25 years of regulatory compliance expertise in financial services. Before joining InDebted, she held senior compliance roles including Vice President at both PRA Group and Allianz Global Assistance, leading compliance programs and regulatory initiatives across jurisdictions. At InDebted, Liz ensures regulatory excellence while supporting the our innovative approach to technology.

    Liz Lee

    Head of Compliance, Americas

REGIONS

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InDebted is fully licensed in the United States, Canada, Australia, New Zealand, and the United Kingdom.
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Compliance Management System
Translating policy into action
We've built compliance into everything we do, making it a natural part of how we work.
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    END-TO-END

    Embedding compliance into our operations

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      Training

      From company-wide policies to role-specific training, our custom program keeps our teams aligned. Modules are regularly reviewed and updated to reflect any policy or procedural changes.

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      Testing

      We segment new and existing market requirements, and test our policies, procedures and practises against them. This maintains compliances across our regions, as regulations evolve.

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      Monitoring

      We maintain our standards through regular call quality and digital communications monitoring. This is strengthened by a tight feedback loop between our Compliance and Operations teams to ensure continuous refinement.

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      Quality Assurance

      Weekly coaching sessions, communication scoring and interaction monitoring are essential to our robust Quality Assurance processes. Agents are celebrated for high quality scores, and incentivised on customer outcomes.

    PLATFORM

    Collect’s compliance infrastructure

    Our Collect solution is designed to meet multi-market compliance requirements.

    • Collections activity by code

      Outbound communications sent from our solution are hard-coded with requirements and engagement restrictions in all markets.

    • Outbound communications

      All messages are reviewed by our Compliance specialists before being deployed into our system.

    • Data security 

      Sensitive information is protected to the highest data security standards such as ISO27001.
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    GLOBAL CERTIFICATIONS

    Certified to the highest global standards

    We meet global industry standards for compliance and data security, including:

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    See how our Collect solution can minimise your non-compliance risk and improve your collections.
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