SUBSCRIPTIONS AND PAYMENTS

Recover your open debt portfolio without impacting your brand

Restore revenue while providing a positive customer experience.
4.9
4.9
Based on 2,500+ Google reviews
Based on 2,500+ Google reviews
ISO certified, SOC 2 and PCI compliant

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What is the average balance of your accounts?*
What is the average monthly volume of your accounts?*

Outstanding payments could be costing over 10% of your annual revenue

Bad debt is inevitable.
Writing it off doesn’t have to be.
Collect with confidence that your customers, revenue and reputation are all in safe hands.
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“Customer experience is critically important to Trustly, and InDebted's omnichannel collections approach is core to how we support our loyal customers when something unexpected happens.“

Rakesh Teckchandani

Rakesh Teckchandani

Senior Director Risk Product

Modern collections for customer-centric brands

Companies such as Trustly and Marley Spoon partner with InDebted to empower their customers to manage their overdue balance, their way.


STRATEGY

Led by technology, with a human touch

  • Driven by data

    Machine learning models know how to engage customers at a time that suits them best, with friendly messages that convert.

  • Omnichannel engagement

    A streamlined, cohesive customer experience. Enable people to communicate and manage their debt how they choose.

  • Up to 40% increased liquidation

    Compared to traditional debt collection methods, our approach is more effective and compassionate while delivering leading results.
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EXPERIENCE

Reactivate failed payments back into returning customers

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    A better experience


    With a positive collections experience, you can re-engage churned customers and boost lifetime value.

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    86% of customers self serve


    A digital-first journey built for ease and convenience, with no unnecessary pressure or friction.

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    Flexible payment options


    Customers can pay in full, customise their own payment plan, or pick an option in between.

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    Supported by people who care


    Our compassionate team is here to support – with an average 4.9 star rating from 2,500+ customer reviews.

CLIENT STORY

Trustly partners with InDebted to generate 20x higher collections performance

  • Challenge

    • 2023 was a year of rapid growth for Trustly, reaching $58 billion in annual transaction value – a 79% YoY increase.
    • In this period of growth, their monthly collections referrals increased 12x.

  • Impact

    • Trustly’s collections performance increased by 20x, with Collect successfully recovering $4 million USD in otherwise lost revenue.
    • 70% of Trustly’s customers self-serve their accounts, and 4 in 5 have resolved their balance in full with an easy and convenient collections experience.

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“We want to empower our customers to resolve their overdue balances in a way that truly works for their circumstances. InDebted makes that seamless. Finding a collections partner that can support our growth, while still providing an exceptional experience for our customers is a win-win.“

Rakesh Teckchandani

Rakesh Teckchandani

Senior Director Risk Product

Read Trustly's story
INSIGHTS

Track real-time engagement and recovery performance

Your account performance is our priority
Access real-time metrics in the client portal such as spindown reports, payment plan forecasts, channel engagement and more.
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    Contingent pricing model

    Commission-based pricing around your account volumes, balances and specifications.

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    Easy implementation

    A third party collections extension between our product and your internal system.

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    Enterprise partnership

    Dedicated CSM support to maximise customer experience and drive ongoing performance.

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    Trust & compliance

    ISO certified, SOC 2 and PCI compliant, fully licensed in all operational markets.

A new generation collections partnership
Jan Hansson
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“Partnering with InDebted has saved us the time, cost and inefficiencies of needing a new supplier in every region. InDebted is a key part of us delivering our customers a better way to shop, globally.“

Jan Hansson

Jan Hansson

VP, Collections

SCALE

Scalable to support growing organisations

There’s no limit on the number of accounts you can refer.
Each customer receives the same level of dedicated care and attention to help them get back on track.
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