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Voice · Interactive demo · Australia
One call, three ways it can go.
Ternavelle Credit's in-house collections team uses Voice to call Sarah about an overdue balance. You choose how she responds, and see it get her to a plan, a settlement or a person who can help.
Demo. Sarah Whitfield, Ternavelle Credit and all figures are fictional, and both voices are generated. Voice is live in Australia.
Sarah WhitfieldTernavelle Credit customerSARAH'S PHONE · DEMO
On a call with Voice
Ternavelle Credit
Incoming call
Ternavelle Credit
Today 10:43
Hello, Sarah
Let's find a solution that works for you.
Let's find a solution that works for you.
Outstanding balance
$840.00
Your Ternavelle Credit account
Create a payment plan
Choose how often you'd like to pay
WeeklyFortnightlyMonthly
You'll pay
$105.00
for 8 payments every fortnight
Settle your account
An offer from Ternavelle Credit
Pay in full today$672.00You save $168.00
Payment methodDebit card ••0036
All information is secure and encrypted.
my.ternavelle.co
my.ternavelle.co
Behind the scenes · Before the call
Outbound call · Ternavelle CreditSarah Whitfield · balance $840.00
Local calling hours. It's 10:42am where Sarah lives.
No public holiday in Sarah's state today.
Contact caps. Sarah is within her limits for the day, week and month.
No request to stop contact on the account.
Cleared to call. Voice dials Sarah.
Behind the scenes · Hardship
Callback · Hardship teamSarah Whitfield · Ternavelle Credit
Hardship flagged on the call record.
Call summary added to the account notes.
Callback booked for tomorrow at 10:00am.
A trained team member calls Sarah back.
Callback booked, and nobody has to start again.
Behind the scenes · The call record
Call record · Sarah Whitfield
Summary
- Outcome
- Payment link sent
- Escalation
- Recording and transcript
- Saved