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INDUSTRIES

Trusted by regulated, high-volume industries

We work with ambitious sectors, where expectations are rising faster than first-party collections can keep up.
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Built for businesses shaped by modern consumers
We serve sectors where digital expectations, regulation and customer complexity demand a smarter approach to first-party debt collection.
INDUSTRIES

Financial services & fintech

  • With over 3.6 billion people now managing their finances online, customers expect connected digital experiences across every interaction, including collections. With secure, personalised digital engagement, we modernise fintech first-party debt collection journeys across credit cards, loans, BNPL and more.

    • Tailored journeys with specialist workflows that lift repayment
    • Support for verification, fraud checks & hardship pathways
    • Scalable across products & regions without added complexity
INDUSTRIES

Telco & utilities

  • When essential services are on the line, customers expect clear pathways to resolve their accounts without disruption. We provide compliant, intuitive journeys that help people stay connected — and help you manage high-volume operations more efficiently.

    • Digital-first, self-serve journeys to encourage quick resolution
    • Compliance-first workflows supporting affordability
    • Two-way integrations to keep your systems updated in real time
INDUSTRIES

Government

  • As public services become increasingly digital, citizens expect the same clarity and accessibility across every interaction. We help government agencies modernise first-party debt collection and engagement to support better customer outcomes.

    • Accessible, user-friendly journeys that support early resolution
    • Flexible repayment options designed to meet diverse needs
    • Auditable workflows that align with regulatory and policy standards

USE CASES

Problems we solve

BEFORE INDEBTED

High BPO costs

Overreliance on agencies drives up OpEx, creates inconsistent customer journeys & limits early-stage recoveries

Struggle to modernise

Legacy systems & manual processes require significant lift to digitise at a basic level, resulting in outdated experiences

Limited segmentation & personalisation

Push to create targeted engagement is blocked by clunky systems and lack of specialist expertise

WITH INDEBTED
Reduce referrals immediately icon

Reduce referrals immediately

Lower cost to collect with self-serve resolution, reducing referrals & increasing early-stage cure rates

Intuitive digital-first experiences icon

Intuitive digital-first experiences

Rollout branded self-serve portals and omnichannel workflows without heavy operational lift

Insight-informed strategies icon

Insight-informed strategies

Leverage AI insights safely to create high-performing segmented strategies & continuously optimise

Fix your first-party collections
Lift barriers limiting your revenue and retention
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