: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Why do we need this role? As InDebted continues to grow and regionalize our operations, having strong, centralized knowledge management is more important than ever. This role is not a backfill, but a new position created to support our evolving structure and ensure teams across regions have access to accurate, aligned, and up-to-date information.The Knowledge Management Lead will play a key role in setting the foundation for how knowledge is created, maintained, and shared. By establishing clear documentation standards and driving process alignment, this role will help scale our support capabilities while maintaining quality and consistency across all markets.How will this role help InDebted achieve its mission?This role supports InDebted’s mission by making sure our teams have the right information at the right time to deliver a seamless, high-quality experience for every customer.By enabling access to consistent, easy-to-understand knowledge, the Knowledge Management Lead helps our teams work more efficiently, stay compliant, and support customers with greater confidence and care.About the TeamThe Knowledge Management Lead will be part of InDebted’s Customer Excellence function — a global team on a mission to enable world-class customer experiences through training, quality, knowledge, systems, and reporting. We empower our support teams to do their best work by ensuring they have the tools, knowledge, and processes they need to succeed, no matter where they are in the world.Within Excellence, the Knowledge Management team plays a critical role in connecting the dots across regions, teams, and processes. We create structure out of complexity and ensure the right knowledge is available at the right time — enabling faster onboarding, better compliance, and more confident support. As InDebted continues to expand globally, our work directly contributes to delivering a consistent, intelligent, and customer-obsessed experience at scale.

As the global leader of Customer Engagement at InDebted, you will develop, implement, and execute strategies to deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past due accounts. You will be responsible for leading InDebted’s global voice collections operations, including implementing strategies to increase collections effectiveness and liquidation performance aligned to InDebted’s overall company objectives.You will manage performance metrics at an individual and team level and be accountable for developing, executing, and contributing to customer engagement strategies that meet and sustain the company’s portfolio targets.Duties and Responsibilities:Partner in the design and implementation of InDebted’s global customer operating model, combining the strengths of Customer Service and Customer Engagement to deliver the best global bi-directional omni-channel customer operations in our industry. Define, recommend and implement the best voice collections strategies and processes globally to maximise customer engagement, resolution, and liquidation rates. Lead a team of Customer Engagement Representatives and Managers globally, working with customers in an omnichannel environment to resolve past due accounts.Deliver on monthly and annual regional and global revenue targets from voice collections.Define and recommend team KPIs, incentive schemes, performance reporting, and dashboards to track the effectiveness of our Customer Engagement strategies globally. Provide trends analysis and reporting on collections and customer behaviour, with recommendations on continuous improvement to drive optimal recoveries.Ensure our voice strategies align with InDebted’s customer-centricity focus and key client Quality Assurance expectations.Create and nurture an environment of continuous improvement by bringing a passion for learning, coaching, and individual and team development to the role.Champion our culture by being the embodiment of our core values and demonstrating those values on a daily basis.Experience and Skills: Demonstrated leadership experience within the Financial Services or Technology industriesDemonstrated experience in People Management Superior expertise in resource budgeting & forecastsAbility to maintain the highest standard of integrity, accuracy, and precisionTenacity to thrive in a fast-paced environmentDesire to work with and be a part of a larger team to achieve company goalsPositive, personable, and focused attitudeNice to Have: Prior experience in Venture Capital or Private Equity-backed businessesPrior experience in presenting & reporting to Executive leadershipFamiliarity with databases and data analysis conceptsWhat does success look like?After 12 months in the role, you would have achieved the following:InDebted’s global customer operating model has designed, delivered and working effectively to deliver superior outcomes for customers and for InDebted.Customer Engagement and Customer Service working in harmony to service InDebted’s customers through the best global bi-directional omni-channel customer operations in our industry. Monthly and annual revenue targets have been met (and hopefully exceeded) InDebted is operating at 65%-70% marg

: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.The Training Design & Insights Specialist will be part of InDebted’s Customer Excellence function — a global team on a mission to enable world-class customer experiences through training, quality, knowledge, systems, and reporting. We empower our support teams to do their best work by ensuring they have the tools, knowledge, and capabilities they need to succeed, no matter where they are in the world.Within Excellence, the Training team plays a vital role in onboarding, developing, and scaling agent performance across all stages of our global growth. We create training that’s thoughtful, targeted, and ready to evolve with the needs of our customers and the realities of our operations. As we expand into new markets and strengthen existing ones, this role helps ensure our learning content is structured, effective, and insight-led — with AI and data at the core.

We are looking for an experienced DevOps Engineer who thrives in high-velocity environments and is passionate about automation, scalability, and security. This role focuses on managing and optimising our Windows-based Genesys Latitude application in AWS, ensuring reliability and performance across cloud infrastructure, systems, and databases. You'll play a key role in building and maintaining Infrastructure as Code, automating deployments, and implementing security best practices.In this position, you’ll collaborate closely with cross-functional teams to deliver robust, scalable solutions while continuously improving system performance and deployment processes. If you excel in managing AWS-based Windows environments, SQL Server databases, and CI/CD pipelines—and enjoy solving complex infrastructure challenges—this role is for you.How we work:We operate with a lightweight, agile process that prioritises cross-functional collaboration, autonomy, and knowledge-sharing.This role is open to candidates across the USA, but requires working during Pacific Time hours (GMT -7) to ensure overlap with our Sydney-based teams.

: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.About the Role: We are looking for an experienced Senior Data Analyst to join our growing team of data experts. Senior Data Analyst will be responsible for providing technical expertise to the team as well as delivering sophisticated reporting, analysis and building tracking tools to understand performance drivers. The ideal candidate is an experienced senior data analyst and data wrangler who enjoys automation, providing outside of the box solutions to data problems, report creation, forecasting, predictive modelling and insights generation. You must be a self-motivator, should enjoy training and developing others, and should be able to work independently. You will play a key role in our organisation's data-driven decision-making process.Your primary responsibility will be to collaborate with key stakeholders, conduct in-depth research and provide actionable recommendations. Reporting to Analytics Lead, you will work closely with the data team to ensure successful execution of insights, with a focus on long-term initiatives and recurring responsibilities. 

We are seeking a Software Engineer with a strong interest in Big Data to join our Foundational Engineering team. This role blends Software Engineering with aspects of Data Engineering, focusing on evolving our multi-region AWS Data Lake, built on Apache Iceberg and Athena, while also contributing to the development of a global non-PII data layer. Additionally, you will play a key role in bridging the gap between data infrastructure and our Engineering teams, delivering essential services that support multiple Product Engineering teams across the organisation.How we work:We operate with a lightweight, agile process that prioritises cross-functional collaboration, autonomy, and knowledge-sharing. The Foundational Engineering team works mostly asynchronously, but from time to time we pair with other teams that practice trunk-based development, extreme programming.

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.