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Digital-first collections in Latin America

Experience an example customer journey in our Collect solution, with different paths available depending on how you choose to manage your debt

Understand how a Machine Learning strategy boosts engagement by personalising every customer’s journey

Find out how customers can resolve and manage their debt independently, using flexible payment options that fit their situation

Related resources

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Why 86% of customers prefer to self-serve in debt collection

When was the last time you called your bank to transfer money? Have you ever contacted customer service to check your account balance? How do you pay off your credit card each month? When money can be managed online or through an app, why shouldn’t paying back debt be the same? Let’s unpack what self-serve actually means in debt collection, and how it empowers more customers to pay back their accounts faster and easier than ever before.

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4 mins read

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Improving collections strategy by 30% with machine learning

Contacting customers digitally to recover overdue accounts is one way to improve your customer experience. But predicting how each customer prefers to engage, and adapting each step of their journey accordingly takes your collections to entirely new levels of personalisation.

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4 mins read