Top resources to level up your collections

Your RFP template for selecting an innovative debt collection agency

Finding the right debt collection partner for your credit or consumer-facing organisation can be overwhelming. Every agency offers something different, so how do you screen for the best fit?

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Debt collection in 2025: trends, technologies and opportunities

Based on our analysis of key market trends, and supplemented by insights from industry leaders and experts who are actively shaping the future of collections, here are our predictions for how the debt collection industry will evolve in 2025. We hope it’ll help you to plan effectively for the year ahead.

AI & machine learning

Customer experience

5 reasons why leading subscription businesses partner with InDebted

Subscriptions have become a mainstay of households across the globe. In the US alone, the average consumer spends $924 on 4.5 subscriptions each year. As the industry continues to experience rapid growth, consumers expect more than just access to a service or product – they look for convenience, flexibility and value.

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The essential collections scorecard framework

Evaluate your debt collection partners with our 6-dimension framework. Download our free template inside. Think about the last time you evaluated a service provider. Did you know exactly what success looked like beforehand? And were you able to compare them fairly against a competitor?

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7 min read

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What is the behavioural credit scoring model, and how does it work?

Learn how behavioural credit scoring works, why it’s reshaping finance, and how it leads to smarter, fairer debt management. Traditional credit scoring methods have a big flaw. They miss what really matters today — not just what’s on paper, but how people actually behave.

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4 min read

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Prepare now or pay later: strategic collections investments in economic headwinds

Discover which collection investments deliver ROI amid economic headwinds. Industry experts reveal strategies for rising volumes, declining collectability & AI adoption. Better Debt Watch the video Listen to the podcast Prepare now or pay later: strategic collections investments in economic headwinds “We’re either getting on board with AI or getting left behind.

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1 min read

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By Josh, Kristyn & Scott

Digital collections done right: hard truths & untapped opportunities

Discover actionable tips to set your digital collections initiatives up for success – and learn the mistakes to avoid. Better Debt Watch the video Listen to the podcast Digital collections done right: hard truths & untapped opportunities Why aren’t digital collections delivering the expected ROI for many organisations?

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Listen to the podcast

Prepare now or pay later: strategic collections investments in economic headwinds

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Debt collection in 2025: trends, technologies and opportunities

Key predictions and expert insights on where the collections industry is headed in 2025. What will shape debt collection in 2025? In 2024, we saw the debt collection industry navigate significant change. Rising delinquency rates, economic uncertainty, and rapid technological evolution reshaped how businesses approach debt recovery.

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12 min read

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Improving collections strategy by 30% with machine learning

Contacting customers digitally to recover overdue accounts is one way to improve your customer experience. But predicting how each customer prefers to engage, and adapting each step of their journey accordingly takes your collections to entirely new levels of personalisation. Contacting customers digitally to recover overdue accounts is one way to improve your customer experience. But predicting how each customer prefers to engage, and adapting each step of their journey accordingly takes your collections to entirely new levels of personalisation.

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4 min read

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How 3 in 4 Snap customers resolve their accounts with InDebted’s digital-first collections

Financial Services

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How a digital-first, omnichannel debt collection strategy performs with post-charge off accounts

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How InDebted powers the BNPL industry’s strongest collections performance