Your RFP template for choosing a modern collections partner

Download the template
Your RFP template for choosing a modern collections partner

Choosing a collections partner is about more than performance — it’s about partnership as well. Agencies differ in capabilities and technology, but your long-term success depends on choosing one that aligns with your growth ambitions and customer values.

As your organisation grows, you need an agency that not only delivers results today, but evolves with you to meet tomorrow’s challenges.

That’s why we created this RFP (Request for Proposal) template — a comprehensive tool to help collections leaders identify truly innovative partners that align with your goals, values, and future roadmap.

What’s inside?


  • A complete and customisable RFP template ready to adapt and use immediately
  • 10+ evaluation categories covering everything from compliance and data privacy to agent training and omnichannel capabilities
  • 60+ specific questions to uncover the real differentiators between agencies
  • A framework designed to help you identify partners who will grow with you — not just meet your needs today, but push the envelope for long-term impact
Whether you're onboarding a new agency or reassessing your existing partners, this template will help you save time, reduce risk, and confidently choose a collections partner that supports your strategic direction.
More Toolkits
The essential collections scorecard template
Stop guessing if your debt collection partners are truly performing. Traditional collection scorecards focus almost exclusively on recovery rates, missing critical dimensions that impact your business and customer relationships. Our template, based on years of industry experience, provides you with a framework for a balanced evaluation of your debt collection partners, ensuring they’re truly delivering the modern approach your business deserves.
Minutes
5 min read
Accessibility